Cleaning house of the many services which drain my bank account monthly without me noticing, I observed what I have decided to call the Cancellation Ease and Sleaze Scale in action. At one end there’s Questia, the online research portal, where cancelling is relatively straightforward. Click on a link called “Account information” and there’s a clear link to “Cancel… Read More »
Think twice before you agree to recommend someone on LinkedIn. They may be a logic bomber. You may have already read about the fired Fannie Mae sysadmin who allegedly placed a virus in the mortgage giant’s software. The virus was a bad one: it was set to execute at 9 a.m. Jan. 31, first disabling Fannie Mae’s computer… Read More »
I’m no great fan of big companies. They’re rarely innovative, their products are lousy, and unless you know how to get around them, they don’t like talking to customers. But some get it. Or at least, they used to. When I came out to Indonesia a second time, in 1998, I did two things. I got an IBM ThinkPad,… Read More »
Email marketers can now peer into your inbox to see whether their emails are getting through. ExactTarget, an Indianopolis-based company that “delivers on-demand email software solutions for permission- based email marketing” to companies like The Home Depot, General Mills, Scotts and Bristol-Myers Squibb is now offering a service that peers into users’ inboxes at their local ISP to… Read More »
From the Silly Error Messages Dept, AT&T tell me access to my AT&T Global email account is suspended. Or is it? Processing of registration requests is temporarily unavailable. Will be available again now. Thank you for your patience. (DBS0062E) Um….