(Post updated 2020-07-15 07:37 to include postscript on JK Rowling’s planning technique.) Computers and the software that runs them have long denied us the basic right of dictating to them — not letters and grocery lists, but of what they should actually do for us – most importantly in the first step of thinking: the art of taking… Read More »
(updated to include Grab’s response, edits) Grab, Uber’s rival in Southeast Asia, is putting up an impressive fight against the ridesharing company. Both have deep pockets, and offer incentives to both drivers and riders. But Grab is either struggling to phrase its promos correctly or something more sinister afoot. Today riders were in uproar when they found that… Read More »
One thing that still drives me crazy, and doesn’t seem to have changed with banks, is they way they handle fraud detection with the customer. Their sophisticated algorithms detect fraudulent activity, they flag it, suspend the card, and give you a call, leaving a message identifying themselves as your bank and asking you to call back a number… Read More »
LinkedIn comes across as quite tone deaf when it comes to their UX, makes me wonder if anyone there eats their own dogfood. This annoying popup every time you try to download a deck from SlideShare drives me nuts. How can it not figure out that no, you don’t want to clip it and remember that?
This is a commentary piece I’ve recorded for the BBC World Service. I call it awesomeness fatigue – the exhaustion that comes from being bombarded with stories, videos and pictures designed to amaze you. The problem is not that they don’t work: it’s that they’re too good. In the past week or so I’ve watched people fly off… Read More »