HSBC “Rgerts to Onform”

I’m always amazed at how much money companies sink into sparkling advertising and PR, but so little into ensuring the emails their staff send and receive reflect the same sheen. Especially when they call themselves the “world’s local bank”. Take this recent email exchange with HSBC. I’m a customer, and sometimes use their Premier lounge …

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Poffertjes and Power

Continuing my search for a place to plug in and work at airports, I was pleasantly surprised to find that HSBC has laid out the red carpet for its Premier account holders, at least at Jakarta’s Soekarno-Hatta Airport. If you have one of their fancy accounts, anywhere in the world, you and your partner can …

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Forward Looking or Tired and Reactionary? Welcome to the Faux Community Site

You’re familiar with the faux blog — a blog launched by a marketing company to look like a grassroots blog to promote a product, but actually maintained by PR drones. Naff is probably the word that springs to mind. But how about the faux community site? What word springs to mind when you visit YourPointofView.com, …

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Phishers Force UK Banks To Delay Transfers

Another sign that phishing is taking its toll on the quality of service banks can offer online customers: The Times reports that UK banks are introducing delays in intra-bank payments to try to combat fraudulent transfers caused by phishing attacks: This week Barclays introduced a one-day delay for transfers. A spokeswoman said: “This delay enables us …

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Phishy Behaviour Down Under

I don’t really need to introduce this piece from Sam Varghese of the Sydney Morning Herald. It touches on a theme I’ve harped on before: How banks still don’t understand phishing and how it has changed consumer attitudes, and how it must change the way banks approach the Internet. Phishy behaviour or harmless spin points …

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The New Investors For Del.icio.us

Joshua Schachter, the guy behind the excellent del.icio.us social bookmarking service, has provided some details of the investors behind his decision to work del.icio.us full-time: As you may know, I left my job a few weeks ago in order to devote myself full-time to del.icio.us. In order to make that posssible, I accepted an investment …

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Banks, Phishing And A Dereliction Of Responsibility

Online commerce suffers from one major flaw: It’s online. That means we need to use computers (or computer-like devices, such as cellphones). It means we need to use the Internet. Together this is a lethal cocktail. And for online banking, it just may mean it is fatal. Online banking, for example, is not like using …

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