Tag Archives: manager

Why Hotels Should Avoid Social Media

By | June 28, 2010

By Jeremy Wagstaff (this is a copy of my column for newspapers) If The Wall Street Journal is to be believed—and as a former contributor I’ve no reason to doubt it—the best way to get decent hotel service these days is to tweet about how bad it is. And reading the piece made me realize that, when it… Read More »

HSBC “Rgerts to Onform”

By | March 16, 2009

I’m always amazed at how much money companies sink into sparkling advertising and PR, but so little into ensuring the emails their staff send and receive reflect the same sheen. Especially when they call themselves the “world’s local bank”. Take this recent email exchange with HSBC. I’m a customer, and sometimes use their Premier lounge at Jakarta airport.… Read More »

When Technology Lets Us Down

By | May 17, 2008

(from tcbuzz’s flickr collection) Two recent events from the UK underlined how dangerous our dependence on technology can be. The soccer UEFA Cup final in Manchester was overshadowed by riots when one of the massive screens installed in the city for fans who didn’t have tickets broke down. And more recently, the inquest into the death of a… Read More »

Soccer 2.0

By | October 25, 2007

  Photo: The Offside In Soccer 1.0 the manager is king. But an Israeli football team is experimenting with a sort of crowd-sourcing, wisdom-of-the-Kop type approach, where fans monitor the game online and suggest starting line-up, tactics and substitutions. Reuters reports from Tel Aviv that “diehard football fan Moshe Hogeg was so upset when star striker Lionel Messi… Read More »