Cleaning house of the many services which drain my bank account monthly without me noticing, I observed what I have decided to call the Cancellation Ease and Sleaze Scale in action. At one end there’s Questia, the online research portal, where cancelling is relatively straightforward. Click on a link called “Account information” and there’s a clear link to “Cancel your subscription plan:” The text then reads: If you would like to cancel your Questia account, click the button below to begin the cancellation process. Apart from the rather odd “Cancel” button at the bottom of this (Cancel the account? Cancel the transaction? No other options available?)
Think twice before you agree to recommend someone on LinkedIn. They may be a logic bomber. You may have already read about the fired Fannie Mae sysadmin who allegedly placed a virus in the mortgage giant’s software. The virus was a bad one: it was set to execute at 9 a.m. Jan. 31, first disabling Fannie Mae’s computer monitoring system and then cutting all access to the company’s 4,000 servers, Nye wrote. Anyone trying to log in would receive a message saying “Server Graveyard.” From there, the virus would wipe out all Fannie Mae data, replacing it with zeros, Nye wrote. Finally, the virus would
I’m no great fan of big companies. They’re rarely innovative, their products are lousy, and unless you know how to get around them, they don’t like talking to customers. But some get it. Or at least, they used to. When I came out to Indonesia a second time, in 1998, I did two things. I got an IBM ThinkPad, and I signed up for IBM.net, a dial-up service. I did this because I knew that IBM had first-rate customer support out here (across Asia, actually). I didn’t care I had to pay a little more for both; I knew that if anything went wrong with my
Email marketers can now peer into your inbox to see whether their emails are getting through. ExactTarget, an Indianopolis-based company that “delivers on-demand email software solutions for permission- based email marketing” to companies like The Home Depot, General Mills, Scotts and Bristol-Myers Squibb is now offering a service that peers into users’ inboxes at their local ISP to check whether their email marketing newsletters are getting through or getting binned as spam. The product: Inbox Detective. According to ExactTarget, more than 20 percent of legitimate email never gets through spam filters — numbers, as Chris Baggott, co-founder and chief marketing officer of ExactTarget puts it,
From the Silly Error Messages Dept, AT&T tell me access to my AT&T Global email account is suspended. Or is it? Processing of registration requests is temporarily unavailable. Will be available again now. Thank you for your patience. (DBS0062E) Um….
Loose Wire — I Seek Mum, Nick and Sally By Jeremy Wagstaff from the 14 March 2002 edition of the Far Eastern Economic Review, (c) 2003, Dow Jones & Company, Inc. Communication is a funny thing. Living in Southeast Asia in the 1980s I’d type out letters in the enveloping heat, making carbon copies — confident the original would never arrive — and fight my way to the post office past beggars, pickpockets and expat financial-services salesmen, just to stay in touch. Now I have a handphone, e-mail and fax and I can barely talk my thumbs into tapping out a text message home once