A day ago I vented my disappointment at a sneaky marketing gambit inside ZoneAlarm’s otherwise excellent free firewall software, which scared the user into running an external spyware scanner in the hope of getting them to upgrade. This morning I received word from their PR department that this promotion “has been turned off. The wording was not optimal, and we sincerely regret any inconvenience or frustrations it caused our users. Also, your story has prompted us to create a new approval process for any outbound promotions including multiple departments, to ensure that we maintain the highest integrity in our marketing efforts.”
I’m very impressed. I’m not suggesting my post prompted this — it sounds like it was in the works anyway — but this kind of close and timely monitoring of blogs is just the kind of iniatitive PR departments should be involved in, and just what I was going on about in a recent diatribe about Nokia, who seem little interested in customers who have less than perfect experience in the company’s ‘Care Centres’.
Good work, ZoneAlarm.