Tag Archives: users

The Real Revolution

By | January 10, 2012

This is also a podcast, from my weekly BBC piece.  While folks at the annual tech show in Vegas are getting all excited about a glass-encased laptop, the world’s thinnest 55″ TV and a washing machine you can control from your phone, they may be forgiven for missing the quiet sound of a milestone being crossed: there are… Read More »

We’re Not in the Business of Understanding our User

By | December 13, 2011

A few years ago I wrote about sometimes your product is useful to people in ways you didn’t know—and that you’d be smart to recognise that and capitalize on itn (What Your Product Does You Might Not Know About, 2007). One of the examples I cited was ZoneAlarm, a very popular firewall that was bought by Check Point.… Read More »

The Pitfalls of Facebook

By | August 19, 2008

Facebook just grew up and gave some of its users a shock they probably deserve. You might even have been one of them. You may have received a message from a friend already on Facebook; something that doesn’t sound like them, but hey, they might have been out partying when they wrote it: “have you heard about that… Read More »