Tag Archives: Internet-land

We’re Not in the Business of Understanding our User

By | December 13, 2011

A few years ago I wrote about sometimes your product is useful to people in ways you didn’t know—and that you’d be smart to recognise that and capitalize on itn (What Your Product Does You Might Not Know About, 2007). One of the examples I cited was ZoneAlarm, a very popular firewall that was bought by Check Point.… Read More »