I’m amazed by how many restaurants, cafes and bars scare away business by not allowing patrons to use their power outlets.
In Hong Kong, the manager at Dan Ryans in Pacific Place said they were worried that people recharging phones or running laptops off their outlets would damage the circuitry or, somewhat less plausibly, interfere with the train set that runs above the tables and bar.
In coffee club in Singapore, I noticed the above: tape over all the power outlets.
Sorry, but this kind of thing is lame, especially when the place is empty. If they’re scared folk are just going to buy one drink and lounge all day, so be it, but I don’t see many people doing that, to be honest. Better would be an approach that said, here, use our power, just don’t do it when we’ve got a restaurant full and people waiting. Instead, I found myself sitting in an empty cafe save a woman complaining to a man about how hard it was for a beautiful woman to grow old.
It’s Your Mother Calling
A few people have asked for the transcript of yesterday’s commentary on the BBC’s World Business Daily about getting your mother’s voice to be your ringtone. It follows below, and here’s the (still active) link to the actual program from whence it came. Thanks for listening, and to the crew at Business Daily for their excellent impression of my mother’s voice. It sounds scarily like her.
Updated at 08:32 GMT on Wednesday
The growing spectre of inflation – as elections approach in Russia, how long can the government hold down rising food prices?
and mobile phone RING TONES – what would really grab your attention – how about the voice of your mother – telling you off?
Ringtones
Ringtones on cellphones have long since graduated from beeps into full fledged polyphonic symphonies. And it’s long driven me nuts.
I was on a bus the other day and the guy in front had his handset volume set so loud that when his phone rang he was so disconcerted he couldn’t turn it off. The mindless ditty he had chosen as his preferred form of alert blasted through the bus as he fumbled with the off switch. At least he bothered fumbling. Some people I notice love their ringtone so much they spend a few contented moments listening to it before picking up. This is a variation on the older theme where people stare at their ringing phone apparently mulling whether it’s worth answering. Songs as ringtones are like someone suddenly turning on a radio full-blast and then just as suddendly turning it off. At best you’re relieved your morning reverie is possible again, at worst you’re annoyed you can’t remember what song the snippet of music belonged to, and are stuck the whole day humming a snatch of a best forgotten ditty.
There has to be a better way for ringtones to be less intrusive and yet audible enough to the user so they actually hear it. My solution is simple. I read somewhere that the US Air Force in the 1950s was experimenting with early versions of synethesized voices delivering cockpit warnings. What they found was that a pilot was much more likely to hear an important instruction if the voice used was the pilot’s mother. You can just imagine a disembodied voice saying “Pull up, you silly boy!” just as she might have said “Pull up your socks, you silly boy!” Who wouldn’t pull up under such conditions?
So this is what I propose. When I buy my phone, I hand it over to my mother and have her call out my name at a reasonable volume. That recording becomes my ringtone. Trust me, I’m always going to recognise her voice, across the room, across town, across continents. Mothers’ voices have that kind of quality.
Why would this work so well on phones? Well I may hear my mother’s voice in the middle of a crowded and noisy rave, but everyone else? Unless they’re called Jeremy, it won’t register. If they are called Jeremy, it’s unlikely the voice is going to have quite the same impact. I will know my phone’s ringing. No one else is disturbed, because people are yelling out other people’s names all the time.
This is easy enough to do, by the way: Most phones let you record something and turn it into a ringtone. There are even websites that let you upload sound files and turn them into ringtones. But even better would be to set up a service that let mothers send recordings of themselves to the phones of their offsprings — without them knowing. I’d love to see the son’s expression when he hears his mother’s voice calling him from his pocket. I suspect he’d pick up pretty darn quick.
User Generated Discontent
I know in my previous post it sounded like user-generated content isn’t the be-all and end-all, but it has its place. Like this one, from iTunes Store, where Ricky Gervais’ new show is available as an audiobook for 10 quid. The description is the usual blurb-like drivel written by an intern and proof-read by someone on their toilet break:
Ricky delivers hilarious and insightful observations on the nature of fame, and in the process displays his talent as Britain’s foremost comedian to the fullest extent yet.
I’ll leave copywriters and editors to paw over that particular bit of prose. But what I love is the Customer Review below:
Ricky Gervais seems to have convinced the majority of the British and American public he is some sort of genius. Take away that stupid dance [and] the inane grin and what are you left with? An average …. More
I know the More … bit is just part of the way the web page truncates the review, but it seems somehow apt.
I’m not knocking Gervais, who did exhibit some genius with The Office (the UK version), but I find it amusing that the iTunes store, such prime real estate and so carefully designed, allows such prominently displayed counteropinion.
That’s the true power of user generated content, in my view: A counterblast, a breath of fresh air, a guy standing at the counter when you’re about to part with your cash who nods towards the DVD clutched in your hand and murmurs in your ear, “load of crap, that. Waste of money, frankly.”
Sleeping, Frothing, Typing and Sealing
The Wall Street Journal’s holiday gift guide is out. My contributions, some of which would be familiar to regular readers:
Sleeptracker Pro $179. A successor to the Sleeptracker which I wrote about a couple of years ago (Sandman’s Little Helpers, Jan 13, 2006), the Pro is a watch which monitors your sleep patterns — more specifically, your movements while asleep — to wake you up when you’re at the lightest stage of sleep. The Pro improves on its predecessor with a better watch design and the ability to move your sleep data to a PC with a USB cable. Great for sleepyheads.
Aerolatte milk frother (about $30) I must have been through a dozen cappuccino machines, and they usually die slowly and noisily. I even once had a neighbor complain. The aerolatte won’t make you an espresso, but it does away with all the milk frothing side of things: a small, beautifully designed whisk powered by two AA batteries, just insert it in warm milk and the froth is delivered in an instant, sans noise pollution. And you can take it with you on trips or to dinner parties where their froth isn’t good enough for you.
iGo Stowaway Ultra-Slim Bluetooth Keyboard (about $150) Connects via Bluetooth with most gadgets — including a laptop — the Stowaway has the keyboard action, the compact size and the sleek look to merit a spot in your baggage or suit pocket. Makes typing an SMS or email on your smartphone a pleasure. Don’t settle for the cheap imitations; the guys behind these spent a lot of time ensuring the feel of the keyboard is up to snuff.
Clip n Seal (above, from $5) Another gadget I won’t travel without: the Clip n Seal is a tube of plastic clasped by another — a sort of clamp. It’s simple and will keep food fresh, bug free and unspilled, even in the tropics where I live.
Strangled by the Grassroots
Steve Outing writes a bittersweet eulogy to his failed startup, the Enthusiast Group, which tried to build a business around grassroots media. His conclusion: with the exception of one or two sites that make it big (YouTube, Flickr) user generated content is not strong enough to stand on its own.
In my view — and based in part on my experience with the Enthusiast Group project — user content when it stands on its own is weak. But it’s powerful when appropriately combined with professional content, and properly targeted.
It’s an important lesson to learn. Steve found that while quite a bit of content came in, it was of such varied quality that it just didn’t hold users’ attention. YouTube and Flickr made it big, and so while there’s tons of rubbish on both, there’s still enough to engage and entertain users. The fact that both make it easy to find the best stuff (usually because it’s the stuff a lot of people are looking at) helps.
What Steve found is that on smaller sites, however good your good stuff is, if you’ve got bad or mediocre stuff for most of your content, you’ve got a mediocre publication. Unless it’s highly targeted, hyperlocal content it just won’t hold the reader’s/viewer’s interest.
Of course, the bigger lesson here is that quality matters. Which means good writing/photography/video/reporting/editing still matters. Which means that despite all our fears, journalists still matter. What we’ve yet to do is find out how best to merge citizen journalism with professional journalism. Or, as Steve concludes:
I depart my latest venture nevertheless convinced that grassroots or user content is immensely powerful. We just have to figure out how best to leverage it.

