Monthly Archives: December 2005

IVR Cheat Sheets, And Dirty Tricks?

The IVR debate rumbles on. Could automated voice phone systems be better than just having a human answering the phone? Is it better to cheat the system? Paul English’s cheat sheet has appeared more than 100 TV and radio stations in a month. One company, Angel.com, has been fighting back, first with a pretty harsh… Read More »

A Directory of Spam-like Intrusions

A week or so back I wrote in my WSJ.com column about language and the Internet, Evoiding Pedestrian Ways (subscription only, I’m afraid) in which I explored some new words and how they catch on: People have been coming up with new words for a long time. But the Internet may be shifting the balance, not… Read More »