Tag Archives: Kate Robins

IVR Cheat Sheets, And Dirty Tricks?

By | December 3, 2005

The IVR debate rumbles on. Could automated voice phone systems be better than just having a human answering the phone? Is it better to cheat the system? Paul English’s cheat sheet has appeared more than 100 TV and radio stations in a month. One company, Angel.com, has been fighting back, first with a pretty harsh broadside, but now… Read More »