Xdrive Responds: Patience, Please
Further to several comments from readers about problems with Xdrive, the online storage service recently bought by AOL, I sought comment from their PR. Here, somewhat belatedly, is what they have to say:
Recently, Xdrive began a system upgrade designed to improve the quality and overall performance of the Xdrive experience. When complete, these upgrades will greatly improve the overall Xdrive experience which will result in unparalleled service and features. Unfortunately, during this process, some of our customers have experienced difficulty while using Xdrive’s services. Xdrive is aware of these issues and is working diligently to resolve them in a timely manner. We ask for our subscriber’s continued patience. For any questions or concerns, please do not hesitate to contact customer support either by email at email@example.com or via phone at 866-GO-Xdrive. –Jose Martinez, Xdrive Customer Support Manager.
These upgrades should be finished any day now, Xdrive says. This comment doesn’t differ hugely from their previous one of more than two months ago, but it’s at least something. One can’t help wondering, though, whether the damage is already done. Why stick with an online storage service that offers such unreliable service for nearly three months? Isn’t the whole point of online backup to be, well, a backup?