Xdrive – one of the worst services I have had of any web-based provider. I couldn’t sign up for the automated free trial, and after leaving messages there eventually someone called back to take my credit card. Since then, I have been unable to login to the account on a number of occasions, and tech support has yet to call me back. thumbs down for xdrive!
While another, apparently unconnected user wrote:
I’ve been hosed for the past 7 days as well. Which is too bad – because the service really is cool. But ANY BACKUP company that will just STICK IT to me for 7 days… doesn’t get the point of a backup company. I’ve only been able to log in intermittently, and when I’ve done so I’ve seen that I’ve lost tons of data/files/etc. I work with software – so I know problems can happen – but they’ve gone completely over the top.
I’m going to ask AOL/Xdrive for comment on this. Last time the company talked of being “in the process of making significant upgrades to its technology infrastructure that will greatly enhance user experience”. If the comments above are anything to go by, it doesn’t sound like much of an enhanced user experience. Whether or not there are two months between the two lapses in service, backup is supposed to be backup, and you can’t have it going down.
In the meantime, does anyone have suggestions for alternatives? I’ve tried to list a few here, but there must be more.