Twitteran: We Should Do What We Do Best

By | November 22, 2011
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Paul Lamb over at MediaShift asks:

Is there still a need for vetting and fact checking of stories. Absolutely. But isn’t that something a machine, building off our collective intelligence, could be trained to do far better than any one human or editorial staff? Of course this ignores the fact that machines aren’t good at storytelling or understanding the nuances of human emotions and interactions – that which makes for good reporting and journalism. But maybe that’s something the machine could be taught as well? Maybe even doing it better than the tired old formulas used in most mainstream reporting?

The twitteran thing has been ably covered elsewhere, but I couldn’t resist posting a comment, which I narcissistically reproduce here:

Paul, I think you’re right in your comment that journalists need to think beyond storytelling and reporting, but that is part of a bigger crying need for us in the news industry to think harder about how we report, write and convey the news, and, indeed, what constitutes news.

In the case of Tehran, it’s a complex picture. Reporting political upheaval is difficult at the best of times, and Iran is not the first time that crowd-sourced news has done a better job of capturing an overall picture–of what is visible.

But reporting is also about uncovering the hidden information–the behind-the-scenes struggle, and I’ve not seen anything either on twitter or, frankly, in mainstream media, that’s captured that more difficult part of the story.

Smart media practitioners will learn from this lesson, not only that they can out-source to the crowd some of the ‘public’ events, but that their value lies in better reporting the ‘private’ events, those that go on behind closed doors.

We need to move with the times, and see as a positive development the emergence of tools that create a more comprehensive picture of mass events like this. After all, we’re supposed to be in the business of bringing light to the dark corners, and this could so easily have been–and may yet be–one of the darkest of recent times.

MediaShift Idea Lab . Twittering Away the Jobs of Journalists | PBS

The Economist’s Secret: Its Limits

By | November 22, 2011
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Interesting piece by Rafat Ali on paidContent.org quoting Michael Hirschorn of The Atlantic as to why The Economist is doing OK, while Newsweek and TIME are in free-fall:

“By repositioning themselves as repositories of commentary and long-form reporting—much like this magazine, it’s worth noting, which has never delivered impressive profit margins—the American newsweeklies are going away from precisely the thing that has propelled The Economist’s rise: its status as a humble digest, with a consistent authorial voice, that covers absolutely everything that you need to be informed about…The Economist has reached its current level of influence and importance because it is, in every sense of the word, a true global digest for an age when the amount of undigested, undigestible information online continues to metastasize. And that’s a very good place to be in 2009.”

Apart from the obvious reasons–the global thing (rather than Newsweek etc, who catered only for Americans Abroad)—I think the key thing here is that The Economist is digestible.

This means it’s finite. It’s a promise of a definitive digest in return for a commitment of time. It’s an odd equation: Give us some money and then we’ll give you back your time. (I’ve whittered on about attention being the scare commodity these days elsewhere.)

The other thing they point to in their critique is the web. The Economist folks aren’t link whores—linking in. They’re not link journalists—linking out.  (This doesn’t mean The Economist shouldn’t be online; it’s just that it shouldn’t try to be just another part of the big wide-web.)

There’s a lesson in here for all mainstream media. Well, several, actually:

  • Don’t focus on eyeballs. Concentrate on attention. Your readers won’t thank you for wasting their time with more stuff to read. They want the digest.
  • Don’t try to be trendy. The Economist looks little different than it did in the 1970s. That, actually, is the selling point.
  • Online has lots of different opportunities. I don’t think they’ve made full use of them yet, but at least they haven’t thrown out the baby with the bathwater. That may prove the smartest thing they’ve done so far. As Hirschorn says in the TV clip, when you can get a subscription to a magazine for virtually nothing, what kind of commitment does that demonstrate (on either side?)

Hirschorn: The Economist Benefited From Being Semi Competent About the Web | paidContent

The Myth of Customization?

By | November 22, 2011
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I noticed that the BBC website, one of the most trafficked news websites on the planet, is abandoning customization due to an apparent lack of interest. Instead of being able to choose between a UK version and an international version, all visitors will get the same homepage.

Steve Herrmann explains it thus:

So why bother with the change? Because the option allowing you to choose “site versions” (which relatively few of you actually chose to use) has started to lead to some potentially frustrating experiences for you, as well as some significant technical complications for us.

He says that one of the reasons for this is because of conflicting rights and legal issues to do with audio and video, which “has led to a growing number of potentially confusing results.”

But another reason is that it makes it easier to feed ads to overseas users:

The change also means that the advertising which you can see on our pages if you are outside the UK can be integrated around our pages without the need to change page formats for the UK version of the site.

Makes good economic sense. But to me the most telling thing about this is that users just weren’t using the customization enough. And not just the choosing the UK or international version, but the whole module thing that the BBC set up some time ago, allowing users to create a sort of iGoogle, or NetVibes homepage. Herrmann says that international users won’t be able to do this anymore but adds

[i]t was used by a relatively small number of you, but if you were one of them – I’m sorry, and please bear with us while we work on developing the site. We’ll be looking at how to make the site customisable in other ways as part of that work.

This is all quite revealing. I’d suggest a couple of quite possible conclusions:

  • Perhaps BBC website users don’t care so much about customization because they care more about what the BBC editors choose to be the news. In other words, part of the value in the content is the choice of that content, its placement, what is left in and taken out etc.
  • Users just don’t have time to customize stuff. My long-running point is that the scarcity in news is now attention. If you insist on users taking up some of that attention time with customization—whether or not it may save them time in the long run—it does not seem to be an investment users are willing to make. (Unless, perhaps, they pay for it?)
  • Customization is hard. It’s not easy to make it palatable and appealing to users.

BBC – The Editors: Changes to international pages

The Context of Content, in the Back of a Fast-moving Cab

By | November 22, 2011
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I was reading The Wall Street Journal in a cab on a BlackBerry just now and I realised what’s wrong with print media. It still hasn’t got that not everything is going to be read in a newspaper.

See this story about Gordon Brown. It might look good as the main story on the front page, but it looks and reads all wrong pretty much anywhere else:

U.K. Prime Minister Gordon Brown, beset by scandals and sniping from within his own party, on Wednesday faced a battle for political survival just two years after ascending to the country’s top post.

Mr. Brown’s fortunes, already slumping in recent months amid Britain’s deep recession, have spiraled downward in recent days, hit by a series of political nightmares. Several top officials in the government of Mr. Brown’s ruling Labour Party have been caught up in the embarrassing revelations about dubious expenses claimed by U.K. politicians of all stripes.

And it goes on it that vein for another dozen paragraphs. They’e all good paragraphs—I know, I’ve written or edited hundreds like them over 20 years–earnestly written and no doubt earnestly edited by a bevy of subs. But they’re not contextual to me, in the sense that they’re not how I want to get my information bumping along in a cab driven by a guy arguing with his wife on the phone at 10 pm on a Thursday evening.

Why not? Well, the truth is that this style of writing—thoughtful, ponderous, with lots of subordinate clauses–is stuck in the dark ages of journalism. Valiant efforts at freshness—beset, sniping, political survival, ascending, top post, fortunes, slumping, amid, spiraled, downward, hit, political nightmares, caught up, embarrassing revelations, dubious, all stripes—sound turgid and forced, merely highlighting how far journalistic writing has departed from the way that we speak.

Not that we ever really spoke like this, but in the old days it didn’t matter. Because then news was scarce, and us journalists were like monks/nuns or doctors, permitted our own way of communicating. And the pomposity of a newspaper somehow made pompous language more fitting.

But nowadays this sort of writing just looks, frankly, archaic. And because it’s so far from the way we speak, it is unsuited for the way that we likely read it—on BlackBerrys, on the net, on scrolling tickers, on Tweetdeck.

The language of journalism, in short, needs to catch up with the fact that we consume it now in dozens of different ways. A self-respecting radio or TV editor would re-write copy so it sounds realistic when spoken. Why is the same not being done for newspaper content?

Contextualized content—in every sense–is the future of media, I have no doubt. But some of that has to do with making the actual content something that is suited to the device upon which it’s being absorbed. A smart editor should be rewriting this stuff so that it sits well on the devices it is being pushed to.

The value of content lies, in part, in its sensitivity, for want of a better word, to the environment in which it is devoured (OK, consumed, but I try to avoid that word.)

If you don’t believe me try reading a good blog post on a portable device, and then compare it to something like the above.

U.K.’s Brown Faces Battle for Political Survival – WSJ.com

Finger Painting, Angling and Tuning the Cello: the New Computing

By | November 22, 2011
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I’m not overwhelmed by Nokia’s new appstore, Ovi, but using it does help remind one of what the real revolution in computing is (I have been talking a lot about revolutions lately, but there are basically three: the information revolution, the computing revolution, and the mobile revolution, which I’ll address later.)

The computing revolution is this: a small device, about the size of your hand, which is called a phone, but isn’t, really. It’s what Nokia can only dream of: a device so smart that even ordinary people can use it. It’s called the iPhone, and listening to some friends talk about it the other night brought home just how great an impact it has wrought, and will have.

One was talking about working with someone who, during a long car drive, would take his iPhone and look like he was about to throw it away. Then he would stop, his hand mid air, and then he would look at the screen. And then do it again. At first my friend thought he was having some sort of seizure, or was just really upset about something.

Then he realized he was angling. With his iPhone. (I can’t find the app right now.)

My other friend has a tuner in his, so he can tune his cello. “It’s geeky I know, but when I come home at the end of the day I can be up and playing quickly,” he said. Just point the device at the cello, hit a string and the iPhone display will indicate whether it’s in tune.

Both of these are great examples of how computing fulfills its promise by giving the user something they actually want, when they want it and in a form that fits their environment. What’s more, it’s easy enough for them to buy, install and use that they’re actually using it.

Which gives you some idea of how far behind the likes of Nokia are, and how long users have been waiting for this revolution to happen.

Then there’s the New Yorker cover, all drawn on the iPhone:

Colombo’s phone drawing is very much in the tradition of a certain kind of New Yorker cover, and he doesn’t see the fact that it’s a virtual finger painting as such a big deal. “Imagine twenty years ago, writing about these people who are sending these letters on their computer.” But watching the video playback has made him aware that how he draws a picture can tell a story, and he’s hoping to build suspense as he builds up layers of color and shape.

What I like about his story is that a) he has all the tools he needs in his pocket, just like the angler and the cello guy and b) he talked about not feeling too exposed—the painter, painting in a public place–because everyone assumed he was just checking email. This is a significant mini revolution in itself; a few years back, pre-Palm, someone poking around on a small screen in a public place might have seemed weird, but now the idea of what we do in social spaces has changed entirely.

(Now someone standing on a corner reading a paper or watching the world go by is viewed with suspicion.)

I’m no shill for Apple, but I think there’s a compound shift taking place here: by keeping the design elegant, making it easy for developers and users, the iPhone has captured the imagination of both. These guys may not be angling and tuning in a few years’ time, but already significant rivers have been crossed.

Now users have access to functions and features that they may not have considered the terrain of computing, but which now are part of their lives.

Computing will never be the same.