Column: Blue in the teeth

By | November 24, 2011
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Loose Wire — Bluetooth’s Teething Problems
 
For a hugely promising technology that’s supposed to let gadgets lose their cables, Bluetooth seems more effective right now at causing sleep, weight and sense-of-humour loss
 
By Jeremy Wagstaff


from the 27 February 2003 edition of the Far Eastern Economic Review, (c) 2003, Dow Jones & Company, Inc.

 It’s not easy to tell someone who’s been working on the same thing for more than five years that you think his or her product doesn’t shape up. But Anders Edlund, marketing director for the Bluetooth Special Interest Group, took it on the chin when I told him that all the Bluetooth devices I’d ever used had caused me sleep, weight and sense-of-humour loss. [Bluetooth, by the way, is a standard that allows two or more gadgets to be linked without using cables]. “Er, depending on what Bluetooth devices you’re using, the experience can vary,” he said evenly.
 
You’re telling me. All the headsets, phones, printer adapters and whatnot I’ve tried have ended up in the cupboard along with Aunt Thelma’s Christmas presents. Er, yes. Turns out those predictions of 100 million Bluetooth devices out there by 2002 are closer to 35 million, Edlund says, and he’s reluctant to make a prediction for this year.
 
 
OK, all this isn’t really fair, given that Edlund’s job is to sort out some of these teething problems. His nonprofit group is trying to make it easier for some 2,000 manufacturers to get Bluetooth up and running in their products. “The sole purpose is to ensure that when you open a Bluetooth product, when you get it out of the box, it is in most cases ready to be used in five minutes,” Edlund says.
 
I’m still sceptical. I’d hoped that once Microsoft jumped aboard Bluetooth, it would be plain sailing, the thinking being that if you can integrate the software that runs Bluetooth into Windows, it should be as easy to use as, say, the infrared that every laptop comes equipped with. Sadly, this hasn’t happened. Microsoft has recently released an upgrade to Windows XP that includes Bluetooth, along with their first Bluetooth products, a keyboard and mouse. Installing the upgrade takes way too many coffees and reboots, in my view, while using the keyboard required a special dongle [about the size of a lighter] that will then transmit to your wireless keyboard and mouse. After hours of fiddling, I had the keyboard working for about a day and a half before it gave up and I switched to a wireless Logitech keyboard — which eschewed Bluetooth in favour of the old infrared. That still works.
 
 
This is a shame, because the potential of Bluetooth is huge. Some folk are already there: Hand-phone-maker Nokia is about to launch N-Gage, a phone, MP3 player and gaming device wrapped into one: You can play others through the phone network, or your nearby friends by Bluetooth. Expect to see Bluetooth keyboards for hand-held devices in coming months, as well as portable MP3 players that will wirelessly connect to the nearest hi-fi system, feeding music to whichever room you’re in. Saab’s 9-3 car has a built-in Bluetooth phone which allows you to send data from your palm device or laptop wirelessly.
 
 
Bluetooth does not intend to replace Wi-Fi, a wireless standard for connecting computers to a wider network. Instead, think of Wi-Fi as the big hook-up with the outside world, and Bluetooth as the link between the devices in your immediate area. The two complement each other well. United Parcel Service, for example, is installing a worldwide network using both: Bluetooth will replace the cable between a waist-mounted terminal and a hand-held scanner, while the terminal will use Wi-Fi to send the data — in this case, tracking information from packages — to the UPS central computer.
 
The future? With Bluetooth chip prices falling — from $25 to $5 or below — there’s no reason most peripherals connected to your computer can’t dump their cables for Bluetooth. And you could configure your DVD recorder, alarm clock or microwave, for example, on your palm device screen via Bluetooth. Can’t find the car keys? Type “find keys” on your PC and it could send a beep to the Bluetooth-enabled key chain that’s fallen behind the bookcase. We’re some way off, but when this starts to happen, I promise to stop giving nice folk like Edlund a hard time.

Column: Bluetooth primer

By | November 24, 2011
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Loose Wire — Wireless With Strings
 
By Jeremy Wagstaff
from the 1 August 2002 edition of the Far Eastern Economic Review, (c) 2003, Dow Jones & Company, Inc.
 
 By now you’ve probably heard of Bluetooth technology, but chances are you’re not quite sure what all the fuss is about. I don’t blame you. If its name — better suited to a dentist specializing in unhappy teeth — isn’t enough to put you off, then you might be forgiven for wondering, “Just how is this going to improve the quality of my life?” I’m not about to suggest you go Bluetooth-crazy, but I reckon it’s worth getting a handle on because one day Bluetooth will make linking your PC, gadgets and telephones a lot easier.
 
First, let’s get the name out of the way: Bluetooth was the nickname of a Danish king called Harald. Through his impressive communication skills — no one is too specific about this, but I suspect that as a Viking they didn’t involve throwing baby showers and Tupperware parties — King Bluetooth united Norway and Denmark in the 10th century. Hence Bluetooth is a wireless standard that allows users to unite through communication. Get it? Gadgets with no fuss. Or cables. In short, one gadget with Bluetooth built in — say your handphone — should link up automatically with another gadget — say your laptop — without you doing much more than putting them in the same room.
 
This works using the same free part of the radio spectrum that WiFi, or 802.11, wireless devices use. But while WiFi connects devices over longer distances, Bluetooth gadgets only hook up within a 10-metre range. Where WiFi evangelists dream of large networks without wires, Bluetoothers dream of little informal clusters of computers, printers, personal digital assistants, handphones, headsets, cameras, floppy drives and CD-ROMs all connected wirelessly. Unlike infrared they don’t need to be pointed at each other, and they’ll also work through a door or wall.
 
It’s a great idea, so why isn’t it happening yet? Well, when Bluetooth first appeared in 1998-99 the hype raised expectations to a silly level, particularly since there was only a handful of products with Bluetooth built in. But three years on, there are still problems: There are now dozens of Bluetooth products, and more in the pipeline, but Bluetooth chips are still too expensive, meaning that few of these gadgets cost less than $100. That’s too pricey for most people.
 
Part of the problem, I’m sorry to say, is Microsoft. The latest incarnation of their Windows software, XP, doesn’t have Bluetooth capability. If you set up your PDA within sight of your laptop, chances are you’d hear a funny buzzing sound and the two would try to set up an infrared link to each other. If you plug a peripheral — say your new printer — into your computer the PC would recognize the printer and probably install the drivers for you so you can get printing. The same goes for most WiFi cards. Not with Bluetooth.
 
The result is that it’s easy to set up a Bluetooth Ericsson handphone, say with an Ericsson headset — just turn them both on, fiddle in the phone menu and hey presto. Try the same with the phone and a Bluetooth-enabled PC and you’re asking for trouble. Manufacturers get around the lack of Windows support by building their own software, but it’s a bit like asking your plumber to redesign the living room: Everything looks a bit odd and nothing seems to work properly. Gadgets come tantalizingly close to hooking up with each other but then fail to do what they promise.
 
Having said that, there are occasional glimpses of its potential. AmazingTech’s Bluegear offers a low-cost ($125) way to hook up two or more computers to share files and an Internet connection, via charming little blue pegs, or dongles, that fit into the USB ports most computers come with nowadays. Anycom, which focuses exclusively on Bluetooth, has some nice gadgets, including a wireless-printer module which slots into your printer’s parallel-port slot. Now, in theory, any Bluetooth device can print out stuff from across the room, cable-free. After much tweaking and a little outside help I was able to get all these to work, and had that heady sensation one sometimes gets from good technology. I had to sit down.
 
But all this is still too fiddly for prime time. And just because two gadgets are called Bluetooth doesn’t mean they’ll set up house together. Bluegear’s dongles won’t yet talk to other gadgets, though AmazingTech say something is in the pipeline. Ericsson’s T68i phone worked like a dream with the Ericsson CommuniCam MCA-10 camera and an Ericsson headset, but won’t talk to a TDK dongle or the Anycom Bluetooth Compact Flash card.
 
This is not what Bluetooth is supposed to be about. So while some pundits say Bluetooth has arrived, I’d suggest some caveats: Buy with care, don’t expect too much, and be ready for a bit of pain. The future may have fewer wires, but there are still plenty of strings attached.

Column: Ethel fights back

By | November 24, 2011
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Loose Wire — Tea, Sympathy And Service

By Jeremy Wagstaff
from the 25 July 2002 edition of the Far Eastern Economic Review, (c) 2003, Dow Jones & Company, Inc.
If you want good customer service on-line, try impersonating a little old lady. It worked for me.

Frustrated by the poor response to my own e-mail enquiries to big companies — I’m not naming names here, except to say I’m still waiting for replies from the likes of 3Com, Fujitsu and Linksys — I figured things might work better if I metamorphosed into Ethel M. Girdle, a septuagenarian who claims to have typed her way through World War II while flying Spitfire fighter aircraft and is a dab hand at growing roses and laying on tea parties for the local pastor.

First stop for Ethel was fixing her Zanussi dishwasher. “Hello, young man (or lady),” she wrote to the customer-service centre in Britain. “My washer makes a noise like one of those newfangled leafblower things and my crockery doesn’t get clean. Can you send one of your nice young chaps round to fix it, I’m having the vicar for tea on Friday and if he sees the china in this state he’ll think I’ve gone over to the other side. Yours, Mrs. Girdle.” Zanussi responded with impressive speed and grasp of the gravity of the situation. “Dear Mrs. Girdle,” they wrote. “Sorry to hear of the problems that you are experiencing with your dishwasher, if you would kindly let me have your postcode I will be able to look up the details of your nearest service centre for you so that one of our engineers can come and repair your appliance so that your china gets nice and clean again.”

My own experience of airlines and the Internet has been woeful, so I was interested to see how my fictional friend got on. She wanted to visit her grandson and fired off e-mails to several airlines: “I’m coming to Hong Kong/Sydney/Tokyo/Singapore to see my grandson, who is doing a grand job running one of your banks. This is not the first time I’ve flown (I used to fly during the war, don’t you know) but it’s been a while. Is it OK to bring my cocker spaniel, Poppy? He won’t be any trouble, unless you’ve got rabbits on the aircraft! And may I bring my own teapot on board? I do like a cup of tea in the afternoon.”

Ethel’s still waiting to hear from Japan Airlines and Qantas, while British Airways’ Web site had no functioning e-mail address for ordinary folk. Singapore Airlines offered a form letter, Cathay Pacific was somewhat intimidating: “Please kindly note that domestic animals of any description are not permitted to be carried in the passenger cabin on any Cathay Pacific flights.” But Virgin Atlantic rose to the occasion well: “I can assure you that our crew will make sure you receive a nice cup of tea on the flight or more than one in fact! It would not be necessary to take a teapot with you. Unfortunately Virgin Atlantic do not have a licence to carry pets of any description, even though I am sure he is no trouble.”

Next, Ethel decided to buy a computer. “I need the following,” she e-mailed IBM: “A nice keyboard (if possible an electric one, the manual ones tire me out) and a nice screen to look at. Could I use my TV instead, and save a few dimes? It’s a big one, though black and white and takes forever to warm up. My grandson says I need a CD drive but I think I can just drag the stereo over and plug it into the computer, yes?”

IBM were very helpful. “Please note that all our NetVista (desktops) come with a standard keyboard. However, we are unsure of what you mean by “electric” vs. “manual”, they wrote, before gently pointing out that hooking up her black-and-white TV and CD player to the PC was a no-no.

Encouraged, Ethel went back for advice on the Internet: “Do I need some sort of passport, or special goggles, or something? My grandson says the connections are very fast these days, I don’t want to mess up my hair.” IBM was reassuring, saying a passport wouldn’t be necessary.

Overall, I was impressed. Customer service on-line has a long way to go — shame on those companies that didn’t reply — but at least there are some bright and helpful folk at the end of those e-mail addresses. And for those of you not getting customer satisfaction on-line, feel free to impersonate Ethel. I know I will.

Column: backing up

By | November 24, 2011
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 Loose Wire — Just To Be on The Safe Side

By Jeremy Wagstaff
from the 30 May 2002 edition of the Far Eastern Economic Review, (c) 2003, Dow Jones & Company, Inc.

A few weeks ago I wrote about how to back up your files in the case of disaster, theft, stupidity or a combination of all three. But as several readers pointed out, nearly all the methods I suggested have flaws: Backing up to another drive is no good if you don’t take the drive with you — assuming your computer is eaten by Godzilla or your mother sells it in a garage sale while you’re at the mall — or if the drive remains connected and gets eaten by the same virus that destroyed your original data.

 
On-line drives, where you upload all your documents to a Web site, are fine but a bit slow, and you can never be 100% certain the on-line-drive company won’t go bust, or that someone won’t hack into your data and learn all your darkest secrets. Backing up to a CD-ROM is cheap, but they have a habit of corrupting data without telling you.
 
When my laptop was stolen a year ago, I was fairly sure I hadn’t lost much data until I found my back-up to CD-ROM was a melange of zeroes and ones. Not my idea of a safe back-up.
 
My answer to all these gripes is: All true, but maybe we’re addressing the wrong problem. Unless you’re a real data dude, chances are your most important data — ignoring all those thousands of company letters, ageing CVs, letters to old flames and what-have-you that are clogging your hard drive — could be limited to about 100 megabytes. (Doesn’t sound like much? Remember that 10 years ago that was a big hard drive for most people.)
 
What I suggest is this: Work out what your most important documents are and save them to one easy-to-remember folder. Weed it out ruthlessly. Don’t worry about contacts and calendars and stuff like that if you have a Palm or Pocket PC, since they’re already duplicated on PC and hand-held devices (and if they aren’t, you should be ashamed of it, at your age). If all this weeded data comes to more than 100 megabytes, you can always compress it into a zip file, which works particularly well with bloated document formats like Microsoft Word. For this try WinZip from www.winzip.com, or the more complete PowerDesk from Ontrack International at www.ontrack.com that I mentioned a few weeks ago.
 
Now for the neat bit. A couple of years ago a Singaporean company called Trek 2000 International (www.thumbdrive.com) started selling mini-drives about the size of your little finger, which they called ThumbDrives (don’t ask; probably they all have small thumbs down there at Loyang Industrial Estate). These sleek little gadgets look like a small lighter and slot into your USB port. After installing some software, depending on what kind of operating system you’re using, you have a new drive.
 
When they first appeared they were pricey but now with competition from elsewhere they’re pretty reasonable: I picked up a 128-megabyte M-Drive from Taiwan’s Star King Technologies for about $80. And Britain’s Targus does a more expensive 64-megabyte model, which retails for $120 and looks more like a magic marker.
 
All models, however, are well designed and fit easily onto a key ring. Which is exactly where I suggest you put it once you’ve backed up all your important data. Now you have a copy of all your most important stuff with you at all times — as long as you don’t lose your keys or get amnesia.
 
There are other options: If you have a gadget that hooks up to your PC, such as a camera, MP3 player, Pocket PC or Palm, chances are you can store data on the flash card that comes with it. Hook the gadget up to your PC and you should be able to read the contents of the flash card as a separate drive. In most cases you can now put anything you like on it.
 
In the future this will be how most of us store all our stuff: M-Drive promise a 2-gigabyte version in the near future, and while it may not be that cheap, knowing that a back-up of everything you hold dear is locked into a little finger in your pocket may be worth the expense.