Tag Archives: Cathay Pacific

Marooned at 30,000 Feet

By | November 23, 2007

Don’t be fooled: Business class doesn’t have anything to do with business. Aboard the new Cathay Pacific business class seats, which feel like a cross between a throwback to the cubicles of boarding school and cow pens. Still, they’re fitted out with power sockets — real square ones, which don’t require fancy plugs, so I eagerly rolled up… Read More »

Column: Ethel fights back

By | July 21, 2002

Loose Wire — Tea, Sympathy And Service By Jeremy Wagstaff from the 25 July 2002 edition of the Far Eastern Economic Review, (c) 2003, Dow Jones & Company, Inc. If you want good customer service on-line, try impersonating a little old lady. It worked for me. Frustrated by the poor response to my own e-mail enquiries to big… Read More »