“Tiny, Feisty Women”, Internet Costs (And a Survey)

By | November 22, 2011

 I love an AP story in a recent IHT about Le Hien Duc, a gray-haired 75-year-old grandmother who has become the scourge of corrupt officials in Vietnam. But it was one sentence towards the end of the piece that caught my eye:

Duc runs her crusade from her narrow, three-story home in Hanoi, where her desk is covered with stacks of mail from people seeking help from all corners of Vietnam. She spends about two-thirds of her US$80 monthly pension on the Internet, phone calls, photocopying and motorbike taxis.

I’ve been researching a piece about the digital divide in this part of the world and that kind of figure reminds me how much people still have to pay. So I thought I’d do another one of my surveys, this time on connectivity costs. Please drop by and fill it in it the mood takes you.

The Rise and Fall of Blogging, Twitter and Facebook

By | November 22, 2011

A lot of people ask me whether they should blog. Usually I give them the stock answer: blog because you’ve got something to say, because you feel you’ve got to write, and because you want to connect to other people on the same subject. But now I think I’d add another suggestion: don’t bother.

Here, in a nutshell is a history of blogging: a few years back someone invented the idea of software that would make it really easy to add text and links to a website. It could also add them atop the existing material, so the fresh, new stuff was on top, not the bottom. Blogging was born.

Geeks were of course the first bloggers, and while political blogging is now hugely influential, it’s geeks who have led the pack, adding innovations like voice, video, and mobile blogging (where you can blog from lots of different devices, like phones.) Geeks define the way blogging is going outside political blogging, for the simple reason that geek blogging tends to branch out into other subjects, whereas political blogging is mainly political (more like pamphleteering, I’d say.)

Which is why blogging is now changing. In the past year it’s started to morph into something else. There’s been a rise in something called microblogging (sometimes called tumblelogs), where services allow you and me to post and share little snippets of information about ourselves, whether it’s what we’re doing, thinking, reading or listening to, where we are or who we’re talking to. The best known of these is Twitter, but there are others: Jaiku, Pownce, for example.

These microblogs may not look much like blogs – they’re just streams of 150-character consciousness, from the mundane to the slightly less mundane, to which other users subscribe — but for a lot of people they perform the same function: link them into a broader social network where they can both broadcast their doings and find out what others are doing too. As we in Asia found with SMS, North America has found that an enforced limit on the number of letters you can use in a message is a blessing, not a curse.

Twitter et al have not been for everybody. But as with most technology, its usage has evolved into a new medium. Technology rarely replaces another in direct succession, but creates a new category of its own, as users make it their own (or reject it.) Old technologies might fall by the wayside, but rarely because another technology replaced it overnight.)

So with Twitter. Twitter did lots of things, but probably its most lasting impact was to push blogging away from writing and more into connecting. Most people read blogs because they wanted to feel connected to other people by reading what they were thinking. But it’s time consuming, and as blogs proliferated, and as blog posts tended to get longer, readers had less and less time to read these things. Twitter made a perfect alternative: a palatable buffet of updates, without the indigestion that comes from having to read blogs.

The next step in this process (and all this is happening within the space of a few months) has been the rise of Facebook. Facebook started out as U.S. college yearbook type application in 2005, but last year opened up to all users of he Internet. In the past couple of months I’ve noticed a big jump in the number of new users, at least in my little neck of the woods.

What’s interesting about this is that Facebook, among many of its features, focuses again on what I would pompously call the “networked awareness” aspect of blogging and twittering. The most important part of Facebook is becoming someone else’s friend, which then allows you to see what the other person is saying (whether in their blog, or in a one line ‘status message’ on their homepage.) There’s nothing new about this — the music-oriented MySpace does it, the business-oriented LinkedIn does it – but Facebook revolves around the something we all have in common: a past.

In other words, we build our Facebook address book around people we used to work with, people we went to school with, people who are already in our other address books. Enter your previous jobs and schools and you can easily find familiar faces and names, and add them to your buddy list. As I’m sure you have found, it’s much easier to connect with someone you already know than someone you don’t.

Not that Facebook is a sort of gallery of the past — it also allows you to connect to people via shared interests, or shared friends, or people you worked with but didn’t know at the time. All of the communication involved in this can be done publicly or privately, and can be done individually or as part of a group. Facebook occupies a middle ground between MySpace and LinkedIn because it’s restrained in design (something that could not be said for most MySpace pages) and because it’s not too businessy, which is what LinkedIn is all about.

So Facebook finds itself sharing part of a wave with Twitter, which in turn shared part of a wave with blogging. In a year we’ve found ourselves moving on from simply blogging to make ourselves heard, to building Facebook pages to reach out to those we’d like to connect to more closely. I’m not a huge fan of Facebook but it does connect me to way more interesting people (and long lost friends) than blogging ever did.

So is blogging dead? Some bloggers like Shel Israel, who co-wrote blogging’s defining book “Naked Conversations“ have noticed a fall in readers in recent months, and his comments have quickly led to another blogging “meme” (an idea that spreads, which is what blogging does well). The truth is that more people are blogging, more people competing for attention (leading to a terrible rise in Shameless Self Promotion, where instead of commenting on other posts in the space provided, a lot of folk simply try to point readers to their own sites.) Blogging long ago reached critical mass: Now it’s reached saturation point, and something has to (to mix a metaphor) give.

So expect things to evolve further. I’m not saying there aren’t some great blogs out there — blogs aren’t just about social networks, they’re also about great writing, and about information, both of which blogs also do very well. But blogs will continue to branch off into new areas as our needs, and the devices we use, evolve.

Blogging in short, never dies: It’s just the start of a road that goes we know not where. So if you’re thinking of blogging, ask yourself why you want to do it, and whether you might not be better off twittering, powncing, jaikuing or facebooking. Or waiting until the next Big Thing. It shouldn’t be long.

China Still the Big Bad Wolf

By | November 22, 2011

It’s not new but this chart from Sophos shows just how much of the bad stuff is coming from China. The chart shows the top ten countries hosting malware (viruses etc) in June. China is usually top, and is likely to remain so with nearly 60% of the world’s bad stuff sitting on its computers:

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Most of these websites are legitimate sites — they’ve just been hacked by the bad guys. Someone one day is going to make a lot of money cleaning up those computers.

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News: Demise by Increment?

By | November 22, 2011

Is the problem with journalism that it always focuses on the increment?

Was reading Jeff Jarvis’ piece on the revolutionary impact of the iPhone — not, I hasten to add, about the iPhone as an item (the fetishism surrounding it may mark a lowpoint in our materialistic age) but about the citizen journalism coverage of the absurd lines forming outside shops by those eager to be an early buyer (yes, this, too, may mark a low-point in our cravenly submissive consumer culture, but let’s not go there. At least for now.)

No, Jarvis was more interested in this real-time coverage and what it represents. He rightly suggests this is real-time coverage on a par with the Virginia shootings — something that Duncan Riley, who writes good stuff at the usually puffy or snarky TechCrunch, has already called eventstreaming.

Jarvis is right: the subject matter aside (Virginia Tech shootings vs absurd consumer lines outside stores that don’t sell out) this is a good dry run for something more serious. But it’s Jarvis’ other point (if you’ve read this far, sorry for the wiggly lines getting here) that caught my attention: the tendency of media to pick holes in the potential of this:

Problems? Of course, there are. I never sit in a meeting with journalists without hearing them obsess about all the things that could go wrong; that is, sadly and inevitably, their starting point in any discussion about new opportunities. I blew my gasket Friday when I sat with a bunch of TV people doing just that.

Very true. Journalists do this all the time. That’s because we’re trained to. Not a bad thing, actually, being able to spot problems. But it has a downside. And quite a big one. It’s this:

Journalists are taught to identify “news”. In some situations, it’s obvious: A bomb goes off in Baghdad; two guys drive a flaming SUV into Glasgow Airport; Apple launches a cute phone. All news, and no one would disagree.

But it’s the rest of the stuff that gets problematic. Most journalists don’t have these kinds of stories to work with so they’re forced to look for them, and that mostly involves prying apart things, people, organizations, situations, points of view and seeing some incremental change or difference that merits a news story, such as U.S. family terrorized by possible phone hoax (Cellphones Terror Weapon Horror!)

So Wikipedia, for example, gets coverage not for the millions of great articles in there and the millions of people who go to it first for information, but the few articles that are wrong, badly written, libelous, mischievous or biased. That, for a journalist, is the news story. (Wikipedia Unreliable Shock!)

Some companies and PR folk know this tendency and exploit it: Several security companies base their business model on the idea that there are enough journalists out there to write scare stories about mobile phone viruses for an industry to emerge (I wrote what I thought was a piece somewhat mocking this scaremongery only to get another company in the same business email me thanking me for my article and suggesting that I write about their product, which rests on all the same scaremongery that I was trying to pooh-pooh.)

I am not saying journalists only write negative stories and not positive ones. I’m saying that we journalists tend to focus on kinks in the same picture, magnify them and then call it news. This is nothing new, but we should be smart enough to realize that if it’s not just us journalists making the news anymore, we have to be ready to accept the notion of “news” is changing.

Just as we can see lots of things going wrong with citizen journalism, and fixate on those to the exclusion of the bigger picture, we may well be missing the bigger picture that technology is giving us.

Your Phone as Stalker

By | November 22, 2011

Phone spam feels like it’s getting worse.

I and my wife have been receiving numerous calls from the local arm of ANZ Bank — a bank I am happy to identify by name because I’ve sought comment from them without reply for nearly a week now. Our mobile phone numbers were probably sold by another bank or possibly by the cellphone company.

Nokia researcher Jan Chipchase starts picking up SMS and phone spam on Hutch in India within a day of activating his SIM card, and finds that the company is three times as slow at removing his number from their spam lists:

Locals in the know send a text message to opt out, a process that, according to Hutch’s automated response takes at least three days to activate: “We respect your privacy. Please give us 72 hours to include your number on our Do Not Disturb list. Thank you” and an unspecified amount of time this to filter through to the companies that already have you on their disturb list.

I’m quite aggressive at fighting SMS and phone spam, but not always successful. One nightclub spammed me regularly until I got upset. Now they don’t. (Embarrassingly, it turned out to be owned by a friend of mine.) Now a lot of people here don’t answer their phone unless they recognize the number on the display.

Still, there’s nothing is quite as bad as this case of cellphone stalking in the U.S., where one family claim to feel harassed to the point of paralysis through their cellphone. A good clear-eyed view of the mess here.