Confusing, Sleazy Checkbox Syndrome

By | November 22, 2011

(Please see update below)

I am always amused by how even those companies you would think wouldn’t stoop to the foot-in-the-door tactics of spammers, do. Like this one from IBM, at the foot of a submission form — specifically for journalists, no less:

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(The text reads:

This data may be used by IBM or selected organizations, such as Lenovo, to provide you with information about other offerings. To receive this via e-mail, check the first box below. Alternatively, if you would prefer not to receive such information by any means, check the second box.
    Please use e-mail to send me information about other offerings.
    Please do not use this data to send me information about other offerings.)

Why, specifically, two separate check boxes? What happens if you check both? Have you committed yourself to both receiving emails to get information about other offerings, and yet not allowing IBM to use this data to contact you? That would at least be a challenge for them. Leave both unchecked IBM cannot email you about other offerings, but they can use the data you just gave them (namely your email) to send you information about those exciting other offerings.

I urge you all to send them a query on their main submission form trying out both, and let me know what happens.

(Update Nov 2 2007: IBM have agreed having two checkboxes is confusing and unnecessary and promise to remove it. I have also tried leaving both unchecked, or checking both and error message is returned. So upon reflection I don’t think this is a fair example of Sleazy Checkbox Syndrome and I take back my harsh words about Big Blue. It’s poor form design, but it’s not done to confuse the user. Interestingly a more egregious example I recently cited also seems to have disappeared, as far as I can work out. Laplink have yet to respond to my request for comment.)

 IBM Press room – Contact a media representative

The Leopard’s Spot (On)

By | November 22, 2011

Just gotten back from a demo of the new version of Mac’s operating system, Mac OS X Leopard (must confess I don’t like the names. It’s slightly better than Vista, but still a bit lame in my view.) But that’s not the point. I arrived halfway through the demo and so missed a lot of the stuff, but, still. Wow. There’s something about Mac software that makes you go ‘ooo’ even when you don’t really want to.

I won’t bore you with details, but watching it unfold made me think a few things:

  • Rarely is there anything startlingly new here. It’s intuitive, obvious, like all good innovation. But it’s also “why couldn’t we already do this?” And sometimes we could, at least for a while. Like widgets that are actually just segments of a webpage — a daily cartoon, or a CNN news section. I remember we could do this in 2001 in Windows, courtesy of some company that later went bust. Wish I could remember the name.
    (It also made me think of Active Desktop, which I’ve never seen people use, probably because it was fiddly and because very few of us actually saw our desktop for all the programs we had open.) Of course, Apple made it fun, easy and the kind of thing you want to do, rather than do because you can. But it’s still something that should have been around a half decade ago.
  • Then there’s stuff that’s not new, just better. Spaces lets you have lots of desktops. We could do this on Windows years ago, and even Ubuntu has had it as a standard feature for a while, but on a Mac it just looks good, and works as you would want it to. You can drag programs, for example, between virtual desktops (one day, I hope, you will be able to drag data) and the animation is both fun and strangely helpful.
  • Then there’s stuff that looks a bit like a ripoff — data connectors, for example, that will grab addresses from emails for you. Anagram, among other programs, do this already. It’s good that Mac has recognised the usefulness of this application, but you can’t help feeling sorry for the folks who have spent so long developing a feature like this, only to see themselves being overtaken by the Leopard
  • Then there’s true innovation, based on watching how people work. Like the demo guy (who used the word “cool” about 398 times too many in the presentation) said, a lot of us use email software in a way that wasn’t intended — as a kind of word processor cum note taker cum to do list. Apple realised this, and have turned Mail into exactly that, allowing you to add to do lists with images and stuff embedded. Nothing startling, but acknowledging how we work and making it easier for us.

This is not to detract from Apple’s achievement. Leopard looks hot, and makes Vista look impoverished and, I suspect, somewhat irrelevant, like someone trying to sell aluminum siding to people who realise that while people still have it on their houses, no one really wants it anymore. Apple see what people want and give it to them.

Not once did the guy mention speed, or having lots of applications open, or ‘experience’. I find that telling. Maybe he forgot to, but I always shiver when I hear these words. I know that users don’t think like that; they want to know what they can do, not whether screen redraws are quicker or the edges of windows bend like willow. (They’re happy if they do, but that’s not why they buy an OS.) Neither do they want an “experience” — they want to do stuff. Leopard, it seems will, let them to do that.

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Hit the Road, Hack

By | November 22, 2011

Interesting project from Reuters, who have teamed up with Nokia to create a mobile journalism toolkit: 

So what is in the Mobile Journalism Toolkit? First of all the phone. This is a Nokia N95 which now comes in three different versions. The original European version that we used for most of the trial (image on left). Then there is a the US edition which adds more memory and support for US carrier frequencies. Finally there is the news 8GB version which can store much more music and videos, and for our journalists more raw materials.

With due respect, I’d ditch the Nokia keyboard for a more rugged, and better designed one from Mobility Electronics: the iGo Stowaway is a good one. I’m also not convinced the N95 is up to this kind of thing — as Nic Fulton says, the 8GB provides more storage, but I would be looking for something I could compose on, in which case I’d probably opt for the N800 Internet Tablet or its successor, the N810, which has GPS (yes, you need a phone to transmit if you’re not in WiFi range, but that’s what the N95 is for.)

I like the idea of recording direct to the N95 with an external microphone; hopefully Nokia will put the attachment they cooked up for this project on the market. It’s silly phones don’t have input ports.

Anyway, good stuff from Reuters and I look forward to hearing more about it. Yesterday I got myself in a terrible tangle trying to capture some video in an interview on my N95 while trying to record audio on my Olympus DS-20 and typing up the transcript on a Mac. It wasn’t pretty. In the meantime, regular readers will remember my humbling encounter with The Bangkok Post’s Don Sambandaraksa, whose keyboard dexterity put us all in the shade.

(Thanks, Mark)

The Mobile Journalism Toolkit contents – Reuters Mobile Journalism

Banks Cross Borders, But Their Service Doesn’t

By | November 22, 2011

Banks always talk about being global, and thinking local, and all that tosh. And it is tosh. Really.

My bank just called me, for example, to congratulate me for linking my bank accounts in different parts of the world so I can see them from one website. Great idea, weird it hasn’t been possible until now. But I couldn’t help smiling to myself at its limits. The conversation went like this:

“Mr Wagstaff Jeremy Rupert John (they seem to call me this, I guess it sounds better), do you have any questions or feedback for us on our service?”

“Well, I found I couldn’t remember one of the passwords for one account in country X. Can you help with that?”

“Er, no, that is handled by our other office in that country. I work here.”

“Oh.” Pause.

“Any other feedback or questions?”

“Yes. I’d like to complain that I can’t ask about resetting my password in my account in another country even though it’s the same bank.”

“OK, thanks for that. Any other feedback or questions.”

“No, that’s it.”

“OK, thank you for using our service.”

“No, thank you.”

Gee, banks are old fashioned. Why haven’t they disappeared already? Still, they give me free coffee every time I drop by, so I shouldn’t complain.

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Soccer 2.0

By | November 22, 2011

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Photo: The Offside

In Soccer 1.0 the manager is king. But an Israeli football team is experimenting with a sort of crowd-sourcing, wisdom-of-the-Kop type approach, where fans monitor the game online and suggest starting line-up, tactics and substitutions.

Reuters reports from Tel Aviv that “diehard football fan Moshe Hogeg was so upset when star striker Lionel Messi was left off Argentina’s side for a World Cup match against Germany last year that he teamed up with an online gaming company to buy a club where fans decide over the Internet who will play and in what position.” Hogeg’s company, an Israeli social network for sports fans called Web2sport, teamed up with online backgammon website Play65 to buy Hapoel Kiryat Shalom, a team in Israel’s third amateur division.

Fans log on to the team’s website and make suggestions and vote in poll which are monitored by an assistant to the coach. Ahead of the season’s opening match some 6,000 people tried to log on to make suggestions. The team lost 3-2 to Maccabi Ironi Or Yehuda in injury time.

Needless to say, I have mixed feelings about this. I don’t think crowd-sourcing is going to replace the genius of Wenger, Mourinho or Ferguson. On the other hand, as a Spurs fan, I certainly think manager Martin Jol could do with some help.

Press Release: The First Web 2.0 Football Club in the World