Everyone Wants To Be a Player

By | November 22, 2011

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Still the big players don’t get it. Still they drive people like me nuts, and confuse ordinary users, with their sly tactics that confound and bewilder.

Above, for example, Microsoft’s Windows Media Player provides a list of files that it will play by default. All are checked automatically, including DVD video, midi files, WAV files and MP3 files. Nowhere is there a button for deselecting all of them. Weirdly, at the top is a message that says

Window Media Player 9 Series will be the default player for the file types that are selected in the following list. You must be logged on as administrator or a member of the Administrators group to change these settings.

Microsoft’s way of confusing users who think this is something that they can’t control, and intimidating them into not trying. Nowhere does it say “You can uncheck these boxes if you like; of course you’ll have to do it one by one, which we’re hoping you won’t have time to do.” (I timed it; it took about 10 seconds. That’s ten seconds of my life I’m not going to get back.)

RealPlayer is notorious for this kind of thing. I installed it the other day. The Media Types window, steers the unsuspecting user to signing away all their rights with a big obvious option and one lesser option:

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If you are stupid enough to ignore that, you can try figuring out which files you want RealPlayer to deal with, which of course, has everything checked by default:

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There is, however, an “Deselect all” button. And alongside each format is a helpful note about what software that file type is currently assigned to. Their sneaky trick, however, is to hide the important one, the reason you presumably installed the player, so that you have to scroll down below the visible list to find the Real file types. There’s no button marked “Just let the Player handle the things it’s supposed to handle, and leave me alone, OK?”

Actually, this whole thing is a kind of battle, a bit like the default browser battle. Everybody seems to play the same game, with varying degrees of sneakiness/sleaziness. Back in the Preferences window of RealPlayer is a checkbox that lets RealPlayer fight back, in case you’ve decided against allowing it to play everything. Although in its defence, the first time it notices you’ve left the reservation, you get a warning, which says “RealPlayer is no longer the default player for some audio and video files:

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Still, the wording is sufficiently cheeky to confuse the more casual user: “Do you want to keep RealPlayer,” it asks, as the default player for these file types?”

I like the word “keep” instead of “revert” or “return”. Most users are conservative. They don’t want to change things. RealPlayer execs probably sat in an office all afternoon thinking about the wording to that little message. This message will keep popping up, by the way, each time you change one of these file types until you tell it to stop.

Window Media Player, meanwhile, is a bit weirder. Windows’ file system will acknowledge that control of the file type has passed hands, but WMP won’t. Instead, in the file types options window, the checkbox will be ticked but “dimmed”:

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The help file helpfully says:

If a selected check box is dimmed, Windows Media Player has only partial ownership of the file type. Multiple file extensions are assigned to the file type, but the Player only plays some of those extensions by default. To give the Player full ownership of a file type, double-click the dimmed check box.

I’ve read that second sentence a couple of times, and still don’t know what it means. But to me the implication is clear: It’s virtually impossible for Windows Media Player to surrender all rights to a file type unless you actually uncheck the right box in the options window. And you may notice that the only way into the options window is through a menu that can only be accessed on the default Windows Media Player skin by a little arrow in the left hand corner:

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The bottom line: I can understand that control of media is valuable real estate for these guys, but I really feel for the poor folk who are trying to just play music, or videos or whatever. There must be a better way of doing this.

Flying Cheapskates

By | November 22, 2011

A few weeks back I wrote in WSJ.com about Bezurk.com, a great travel website that’s on a par, if not better, than Kayak, Sidestep, Zuji and Yahoo! FareChase.

Here’s what I wrote:

What I like about Bezurk’s site is that it follows what I think are the best unwritten rules of Web 2.0, the new, more social and interactive generation of Internet services: It’s simple, intuitive and does its best not to bother you. It doesn’t require lots of hitting the refresh or back buttons. It doesn’t include deals that aren’t available or seats that are already sold.

Bezurk also doesn’t require you to click on page after page of “refining” questions — “Do you require a vegetarian menu? Would you consider flying from an airport that is actually on the other side of the country?” — before coming back with the predictable punchline, “No results found.” I also like the fact that the price including tax is also given, where possible, below the quoted price: In many cases this adds 50% to the fare.

Unfortunately, it doesn’t work particularly well with flights in North Asia, and with those out of the U.S. and Europe. For now. They promise improvements on this, and I think they’re going to be quite soon. They also miss out on one or two budget airlines, for which I’d suggest AirNinja.com which won’t give you all the flight details, but will at least tell you which budget airlines fly the route you’re looking to take, and link you to the website.

Says Seattle-based John Hostetler, who runs the site:

AirNinja shows flights that aren’t found on the major travel sites and fills in the gaps left by major carriers. I’ve traveled extensively throughout Europe and booked flights for slightly more than the cost of taxes and found direct flights that I couldn’t find elsewhere. This is present in Asia as well.

Worth trying out.

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Vista – Upgrading Without Dignity

By | November 22, 2011

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Calvin & Hobbes, © Universal Press Syndicate. Original work by Bill Watterson. Found via Transmogrifier.org

I’ve often wondered about Windows Vista, and I’m still wondering. Admittedly, I was slow to adopt Windows 3.0, 95, 98 and XP — I think I’ve had too many wasted days upgrading, and am deeply skeptical of the whole “there’s a new operating system out, so let’s buy a new computer” thing, so I know how much pain is involved in installing an operating system. Assume your day is pretty much gone.

So when Microsoft said that part of its impressive quarterly figures were in part down to Vista, I was as gobsmacked as anyone. I don’t know anyone in my (admittedly small) circle who has installed Vista (as opposed to buying a computer with it already on), so I was wondering who all these people are who have bought it? Jason Hiner of TechRepublic wonders too, and writes a good piece taking a look inside.

As he points out, “it looks like there are three primary factors driving Microsoft’s surprising spike in Vista revenue:

  • Worldwide growth (10%) in PC sales, featuring Vista on over 90% of them
  • Consumers buying the higher-priced Home Premium and Ultimate versions of Vista
  • Businesses signing general licensing agreements that include Vista (future-proofing their PCs for if and when they deploy Vista)”

But as Jason puts it, this is not quite as impressive as it could be. Unless you really know what you’re doing, you’re unlikely to opt for an XP-installed PC if you’re offered the choice in a shop, especially with all the whiz-bank eye-candy of Vista and heavy breathing from the sales dude salivating on your collar. The truth is that we don’t really have any choice about upgrading in the long run. It’s like Calvin being forced to have a bath; we know we have to and we know we will, but that doesn’t mean we’ll do it until all other avenues are exhausted.

“These developments,” Jason says, “are not a ringing endorsement of Windows Vista. They merely make it a melancholy inevitability.”

» Sanity check: The truth about Windows Vista adoption in 2007 | Tech Sanity Check | TechRepublic.com

A Tip off the Old Block

By | October 31, 2007

Chris “Long Tail” Anderson fires off at PR with both barrels, blocking unsolicited press releases and naming-and-shaming those who sent them:

Everything else gets banned on first abuse. The following is just the last month’s list of people and companies who have been added to my Outlook blocked list. All of them have sent me something inappropriate at some point in the past 30 days. Many of them sent press releases; others just added me to a distribution list without asking. If their address gets harvested by spammers by being published here, so be it–turnabout is fair play.

It’s not a bad response, albeit a tad unfair to not give due warning: The list includes identifiable individuals, whose comments should be solicited prior to publication. But it is definitely a problem for us journos, and his list does reveal those PR agencies that are most egregious in this regards: 5wpr.com, webershandwick.com, techmarket.com (not heard of them) and sspr.com. I’ve had problems with at least one of these and have set up a filter to dump anything from that domain into a junk folder since I get so many follow-up emails it’s dizzying.

The problem here is sloppy, generic email blasts rather than carefully targeted emails. (“Dear X, here’s a press release you may be interested in”, compared with “Dear Jeremy, I know you’ve written on this subject before, but that was 18 months ago and I thought this announcement by our client may possibly offer a fresh angle on the topic”).

It’s not that we don’t need press releases, it’s that we need the right ones. And the more we’re sent, the less time we have to find that nugget. PR folk don’t seem to get this; one recently apologized that she couldn’t separate out the ones that matched my interests and so asked me to bear with receiving all of them. Needless to say all of them now are sent to my junk folder so in effect I’m not getting any.

The best way for both sides to get something out of each other is, in my view, simple. Journalists (and bloggers) set up a page that explains, in detail, what their interests are (mine is here.) PR pitches get a stock response: “please check my PR page for what I’m interested in. Future releases that don’t match these interests will be blocked, along with further traffic from this address.”

The Long Tail: Sorry PR people: you’re blocked

Strip CAPTCHA Spam

By | November 22, 2011

TROJ_CAPTCHAR.A screenshot

Whatever useful stuff the good guys come up with, the bad guys ain’t far behind. A few months back I wrote about researchers at Carnegie Mellon coming up with a way to use CAPTCHA tools to help decipher words in text by the Internet Archive. The basic idea is that the effort to prevent spammers and others automating their intrusion into websites (signing up for stuff, comment spam etc) should not be wasted.

Now a sleazeball has found a way to do the same thing: get folk to decipher CAPTCHA texts through a small program, delivered by Trojan, that offers striptease in exchange for guessing the texts correctly (Trend Micro, via via Seth Godin):

A nifty little program which Trend Micro detects as TROJ_CAPTCHAR.A disguises itself as a strip-tease game, wherein a scantily-clad “Melissa” agrees to take off a little bit of her clothing. However, for her to strut her stuff, users must identify the letters hidden within a CAPTCHA. Input the letters correctly, press “go” and “Melissa” reveals more of herself.

However, the “answers” are then sent to a remote server, where a malicious user eagerly awaits them. The “strip-tease” game is actually a ploy by ingenious malware authors to identify and match ambiguous CAPTCHA images from legitimate sites, using the unsuspecting user as the decoder of the said image.

As Trend Micro points out, the CAPTCHAs in this case are from Yahoo! Web site, suggesting that a spammer is building up Yahoo! accounts.

CAPTCHA Wish Your Girlfriend Was Hot Like Me? – TrendLabs | Malware Blog – by Trend Micro

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