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Getting a Lock on Your iPod

A sign of the times: what are billed as the first mobile security locks for iPods. According to a press release (not yet available online): Featuring a keyless, user-settable three-digit combination for added convenience and protection, the new Targus security locks are designed for use with iPods configured with a dock connector, including the 5G, nano, iPod Photo, 4G, iPod mini and 3G. The Mobile Security Lock for iPod is “a compact case that houses the retractable cable and combination lock. Users simply loop the cable around the strap of a backpack, purse or briefcase, or other stationary object, insert the combination lock through theContinue readingGetting a Lock on Your iPod

Revisiting the Kryptonite Affair

(This post is also available as an experimental Loose Wireless podcast ) Remember the Kryptonite Affair? It was back in September 2004 when a company that sold bicycle locks crashed into the power of forums and blogs and came away battered and bleeding when it failed to respond in Internet time to complaints that some of its bicycle locks could be opened with a Bic pen. Here was my take at the time (well, not exactly at the time; I was only a couple of months late). Kryptonite became a poster boy of how not to handle adverse PR when it comes via the Internet.Continue readingRevisiting the Kryptonite Affair

Revisiting the Kryptonite Affair

Remember the Kryptonite Affair? It was back in September 2004 when a company that sold bicycle locks crashed into the power of forums and blogs and came away battered and bleeding when it failed to respond in Internet time to complaints that some of its bicycle locks could be opened with a Bic pen. Here was my take at the time (well, not exactly at the time; I was only a couple of months late). Kryptonite became a poster boy of how not to handle adverse PR when it comes via the Internet. (A Google search for BIC Kryptonite throws up more than 51,000 hits.) But nowContinue readingRevisiting the Kryptonite Affair

Kryptonite’s Task And The Real Cluetrain Lesson

For those of you following the Kryptonite – Bic Pen story (where customers found their supposedly impregnable bike lock could be opened with a cheap plastic pen, and quickly told the world about it via their blogs, while the company pretended it wasn’t happening) — it seems the company’s return program is getting into swing. A message on its website on Friday says “thousands of replacement locks have been sent out to customers in the last few weeks. Kryptonite continues to manufacture and ship new products to consumers on a weekly basis. The whole process of the Lock Exchange Program is a complex one withContinue readingKryptonite’s Task And The Real Cluetrain Lesson

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