Tag Archives: Bicycle lock

Revisiting the Kryptonite Affair

By | April 25, 2006

(This post is also available as an experimental Loose Wireless podcast ) Remember the Kryptonite Affair? It was back in September 2004 when a company that sold bicycle locks crashed into the power of forums and blogs and came away battered and bleeding when it failed to respond in Internet time to complaints that some of its bicycle… Read More »

Revisiting the Kryptonite Affair

By | April 25, 2006

Remember the Kryptonite Affair? It was back in September 2004 when a company that sold bicycle locks crashed into the power of forums and blogs and came away battered and bleeding when it failed to respond in Internet time to complaints that some of its bicycle locks could be opened with a Bic pen. Here was my take at… Read More »

Kryptonite’s Task And The Real Cluetrain Lesson

By | November 14, 2004

For those of you following the Kryptonite – Bic Pen story (where customers found their supposedly impregnable bike lock could be opened with a cheap plastic pen, and quickly told the world about it via their blogs, while the company pretended it wasn’t happening) — it seems the company’s return program is getting into swing. A message on… Read More »