Tag Archives: IBM

Confusing, Sleazy Checkbox Syndrome

By | October 27, 2007

(Please see update below) I am always amused by how even those companies you would think wouldn’t stoop to the foot-in-the-door tactics of spammers, do. Like this one from IBM, at the foot of a submission form — specifically for journalists, no less: (The text reads: This data may be used by IBM or selected organizations, such as… Read More »

Column: Ethel fights back

By | July 21, 2002

Loose Wire — Tea, Sympathy And Service By Jeremy Wagstaff from the 25 July 2002 edition of the Far Eastern Economic Review, (c) 2003, Dow Jones & Company, Inc. If you want good customer service on-line, try impersonating a little old lady. It worked for me. Frustrated by the poor response to my own e-mail enquiries to big… Read More »