Tag Archives: CRM

IVR Cheat Sheets, And Dirty Tricks?

By | December 3, 2005

The IVR debate rumbles on. Could automated voice phone systems be better than just having a human answering the phone? Is it better to cheat the system? Paul English’s cheat sheet has appeared more than 100 TV and radio stations in a month. One company, Angel.com, has been fighting back, first with a pretty harsh broadside, but now… Read More »

Interview With The Guy Behind The Klips

By | June 10, 2005

In today’s Asian Wall Street Journal and in WSJ.com (subscription only, I’m afraid) I talk about widgets — sometimes called dashboards — as an alternative, or addition, to RSS. Here is the transcript of an email/IM interview I did with Allan Wille, president and CEO of Serence, the company behind Klips: The new Folio looks good. what’s the… Read More »

Backpack Offers Tags

By | May 13, 2005

I’m just chatting with Jason Fried of 37Signals, the guys behind Backpack, Ta-da List and Basecamp (which you should check out, if you haven’t already). Jason tells me he has today added tags to Backpack. Here’s a snippet of our conversation (and here’s a movie of it in action): Jason Fried (37 Signals): Tags are just quick and easy… Read More »