IVR Cheat Sheets, And Dirty Tricks?

The IVR debate rumbles on. Could automated voice phone systems be better than just having a human answering the phone? Is it better to cheat the system? Paul English’s cheat sheet has appeared more than 100 TV and radio stations in a month. One company, Angel.com, has been fighting back, first with a pretty harsh …

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Interview With The Guy Behind The Klips

In today’s Asian Wall Street Journal and in WSJ.com (subscription only, I’m afraid) I talk about widgets — sometimes called dashboards — as an alternative, or addition, to RSS. Here is the transcript of an email/IM interview I did with Allan Wille, president and CEO of Serence, the company behind Klips: The new Folio looks …

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Backpack Offers Tags

I’m just chatting with Jason Fried of 37Signals, the guys behind Backpack, Ta-da List and Basecamp (which you should check out, if you haven’t already). Jason tells me he has today added tags to Backpack. Here’s a snippet of our conversation (and here’s a movie of it in action): Jason Fried (37 Signals): Tags are just …

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