This week's Loose Wire column is about cleaning viruses:
IF YOUR COMPUTER is infected by a virus, Trojan, worm or some other nasty slice of code, never fear: Worst comes to worst, you can call on a 60-year-old retired Australian lab technician who goes by the on-line nickname of Pancake.
Though he wouldn't put it this way himself, Ed Figg (his real name) is living proof of the failure of anti-virus companies, firewall manufacturers and Microsoft to keep us safe from viruses. Given that we each spend about $100 a year for software to protect our computers, you'd think that would leave us safe. But no. Ed the Pancake, and dozens like him, spend up to eight hours a day on-line as unpaid experts helping other users with problems--most of them viruses that have slipped past their computer's defences. So what should you do if you think it's happened to you?