Tag Archives: waiter

Catering to the Uncommitted Diner

By | August 19, 2005

Here’s an idea for restaurants. It’s hard for us walk-in customers to get a good sense of what the restaurant’s food is like and whether it’s worth staying. Silly, really, because the people best positioned to help on this are sitting all around us actually eating the stuff: the other customers. So why not encourage the prospective customers… Read More »

Technology And The Decline Of Service

By | November 10, 2004

As the world develops, and technology gets better, will we forget the essence of relations between two people: how to serve? I live in Indonesia right now, which is probably the service capital of the world. Not necessarily in terms of expertise, and certainly not in terms of quality of goods (despite having some of the best carvers… Read More »

News: Copy the customer, get a bigger tip

By | July 9, 2003

  A report in Nature confirms what we all knew: the waitress (or waiter, presumably) who imitates the customers gets a bigger tip. Huh?     Turns out, according to some Dutch psychologist Rick van Baaren of the University of Nijmegen, that “Mimicry creates bonds between people – it induces a sense of ‘we-ness.  You know that what you’re… Read More »