I remember an instructive conversation with a guy who developed services for the mobile phone. I was suggesting some fancy service or other that involved a small app sitting on the phone. He said it wouldn’t fly with users. “No downloads, no registration, keep it simple,” he said. “Or it won’t stick.” Maybe that’s why … Read more
Phone spam feels like it’s getting worse. I and my wife have been receiving numerous calls from the local arm of ANZ Bank — a bank I am happy to identify by name because I’ve sought comment from them without reply for nearly a week now. Our mobile phone numbers were probably sold by another … Read more
I really hate being asked for lots of private details just to download a product. In short: People shouldn’t have to register to try something out. An email address, yes, if absolutely necessary. But better not: just let the person decide whether they like it. It’s the online equivalent of a salesperson shadowing you around the shop … Read more
Are companies like eBay knowingly peddling stolen goods? Surely not, but I wonder about their advertising strategy. I get confused about how sponsored results work. You know, those textual ads that appear alongside search results or on a webpage. I mean, I thought I knew how they worked: someone buys a word and when that … Read more
(A podcast of this can be downloaded here.) The walls of elite reviewers come tumbling down, and it’s not pretty. But is it what we want? I belatedly stumbled upon this piece in The Observer by Rachel Cooke on a new spat between editors, reviewers and blogger reviewers, and not much of it is new. … Read more