Blogs and Diaries from the War

By | November 22, 2011

I’ve been writing in my WSJ.com column recently about the loss of tangible history, where our move to digital artefacts — letters replaced by emails, snapshots by digital pictures, SMS messages by postcards — is depriving of us of things we can touch to reconnect us to the past. A wonderful piece by the NYT’s Seth Mydans in Vietnam touches on the theme, although that’s not his intention when writing about the massive popularity of a recently discovered wartime diary by female doctor Dang Thuy Tram, who was killed in 1970 at the age of 27 in an American assault after serving in a war zone clinic on the Ho Chi Minh trail for more than three years.

It made me realise a couple of things, as I consider the unmeasured, and perhaps immeasurable, impact of digitization on our lives: My columns were fired by a conversation with a friend who had recently discovered the long lost letters of her mother, who had died when my friend was very young. It was a great way to connect to a woman she didn’t really ever know. But I didn’t really consider diaries. Diaries are hot zones. They plug straight into the heart. Here’s Tram’s tale, as Seth interviews the American soldier who saved her diary, Fred Whitehurst, whose visits to Hanoi have drawn wide attention:

Speaking by telephone from North Carolina, Whitehurst, now a lawyer, said he had been a military interrogator whose job also included the sifting of captured documents and the destruction of those that were of no tactical value. He said he had come to feel that his discovery of the diary linked him and Tram in a shared destiny and he now calls her “my sister and my teacher.” “We were out there at the 55-gallon drum and burning documents,” he said, describing that moment, “when over my left shoulder Nguyen Trung Hieu said, ‘Don’t burn this one, Fred, it already has fire in it.'”

In the evenings that followed, Hieu, his translator, read passages to him from the small book with its brown cardboard covers and, Whitehurst said, “Human to human, I fell in love with her.” According to Tram’s account, two earlier volumes were lost in a raid by U.S. troops, which means the published diary begins as abruptly as it ends, in mid-conversation.

Last year, after keeping it for decades at home, Whitehurst donated the diary to the Vietnam Archives at Texas Tech University in Lubbock. Within weeks, Tram’s family was located in Hanoi and last October her mother and sisters were brought to Texas to receive the diary.

“It seemed that my own daughter was in front of me,” her mother said in an interview at her home. “For me the information in the diary is not the important thing. What is important is that when I have the diary in my hands I feel I am holding the soul of my daughter.”

She said she was able to read the diary only in small sections because of the power of the account. “She wrote us letters, but we never imagined that she was suffering those dangers,” Tram’s mother said.

Powerful stuff. I’m a sucker for a story like this, and of course the beleaguered Vietnamese Communist Party is milking this: A beautiful woman who is in love with the party as much as her missing boyfriend, sacrificing herself on the Ho Chi Minh trail? Never mind the self-doubt. Compared to today’s soft youth this woman was a rock.

What I find so powerful about this story is the pure chance that led to the diary’s rescue from the fire, and the long journey it took to get home. I love too the idea of the mother holding the diary in her hands, something tangible she can grasp instead of her daughter’s hands. I love the idea, too, that Tram wrote this for herself, to grapple with the demons and self-doubt within her. She had no audience in mind, no Comments page. She might be somewhere above us horribly embarrassed by the attention, of course, but our diary, and our letters, our writings, are our immortality. They are what will outlive us.

Blogs do this too. And they do a lot more: They connect us with the world, so we won’t be lonely, even if we’re in Dili in the middle of a firefight between rogue soldiers. But perhaps we need that loneliness sometimes, that feeling of writing for ourselves: writing as a form of exorcism and self-discovery. We don’t always need to be validated by others. Our existence is validated because we exist. I think I might be getting too existential here. I guess my point is that we shouldn’t kid ourselves that writing a diary and writing a blog are the same thing. By moving our lives online, in the tiny glare of the few folk who read our musings, are we losing the intensity and unselfconscious honesty for when we write only for ourselves?

 

A Patch in Time?

By | November 22, 2011

Further to my earlier post about what I felt was Symantec’s somewhat tardy and insubstantial public response to the discovery of a serious vulnerability in its own Antivirus software, I don’t feel much more at ease after an email exchange with their PR folk. First off, Symantec has, by midday in the Asian day, come up with a fix which can be downloaded here.  “Symantec product and security teams,” the media statement says, “have worked around the clock since being notified of this issue to ensure its customers have the best protection available.”

That’s good. And quick. But not, I fear, good enough in PR terms. Why has Symantec worked around the clock to find a solution but not made the same effort to let interested people know of the problem in the first place? There’s been no press release on the web site, for example, only a media statement emailed to those journalists who enquire. When I asked Symantec’s PR about this. and requesting a comment to my original post, all I got was a copy of the media statement and a link to the original security advisory. So I where I could find the “media statement” online, where customers, readers, users and the media could find it? Their response: “Symantec posts security advisories [here]. Please contact Symantec Public Relations for any information you need.”

Sorry, but I don’t think this is sufficient. Security advisories are for specialists. This is not a specialist problem. It’s a vulnerability that affects everyone who uses the software, and people need to know about it. (A Google search throws up more than 130 stories on the topic.) Symantec, I feel, needs to be upfront about the problem and blanket everyone with information, not bury it. Symantec occupies a hallowed position in the Internet world, since journalists, users and others turn to it for supposedly objective views on the state of Internet security. Symantec makes the most of this position, straddling telling us about the problem and selling us the solution for it.

Perhaps I’m overstating things here, but I feel Symantec has let us down. I need to know that if I’m entrusting Symantec with defending my valuable data and office network, it’s going to tell me if there’s a problem with that defence. It’s no good hiding, as Symantec PR does in its response to my email that “There are no exploits of this vulnerability. Symantec strongly recommends customers to follow best practices and apply the patches as soon as they become available from Symantec.” First off, there are no known exploits. I don’t see how Symantec can be 100% sure of this. One has to assume that if there’s a hole in your defensive wall, someone is going to see it. Especially if it’s been publicised. Now the world has known there is a problem with Symantec’s software since Thursday. It’s now Monday. I’m assuming the bad guys too read these websites and news agencies.

So while the argument that you should throw all your effort into plugging the hole and then telling your customers you’ve built a plug might work if the vulnerability wasn’t publicised, this wasn’t the case. It was splashed all over the shop. Symantec’s position on this process is “that we are responsible for disclosing product vulnerabilities to our customers, but in general, no vulnerability should be announced until we have developed and thoroughly tested a patch and made it available to licensed customers.” (For a list of all Symantec product vulnerabilities, look here.) This clearly wasn’t going to happen here, because the vulnerability was already made public, for better or worse. And the process of “disclosing product vulnerabilities to our customers” seems to be somewhat weak here; if the vulnerability is an obscure one, perhaps an advisory might work. But more people than just a sysadmin needed to know what was happening and yet no one, unless they really looked on Symantec’s site, was any the wiser. Still aren’t, actually, since no press release is available.

Some lessons in here. Sometimes just keeping readers, journalists, bloggers, customers in the loop helps, even when it’s bad news.

The Presence Problem

By | November 22, 2011

Steve Smith of Lavalife makes a good point about the surge of new products which extend the use of Skype beyond the desktop. Great for mobility and wider access, bad for one of the key benefits that IM-related programs like Skype bring us: presence. (Presence merely means being able to signal whether you’re online, whether you’re free to talk, or what kind of mood you’re in, letting you determine when you’re reachable and for other to be able to organise themselves accordingly. Something the ordinary old fashioned telephone, or even raw email, can deliver. ) As Steve points out, the move to such gadgets and services like free calling in North America is pointing towards “Skype being a free cellphone, not a Presence/IM/Voice platform”:

I fear that you can’t be both. Both directions are interesting, both are worthwhile. But by trying to be both you degrade the value of the IM/presence network, and thus rob one group of users from the productivity gain they currently enjoy. It’s a bit of a conundrum, and I certainly don’t have the answer, but just watch if the value of your Skype presence indications doesn’t start to drop over the next year.

I’m a huge fan of presence, and I wish folk like Skype, and now Google with GoogleChat, would stress to users how useful it is to be able to signal where you are, whether you’re online and happy to chat, or even, as one Skype buddy has done, to make it clear in the “presence note” when you want people to call you. If more people used these tags then more people would understand how useful they are, and we could all benefit. Then, given the broad usage, such companies would be inspired to find ways to include and expand such features in these second tier products.

A Fatwa Against SMS Scams

By | November 22, 2011

Indonesia’s Islamic council of ulemas, MUI, has concluded their session with the issuance of the nineteen fatwas, or legal opinion concerning Islamic Law. Contrary to what the non-Muslim world thinks, a fatwa is not a sort of death sentence, although in certain circumstances and for some people they can be. Most are mere clarifications on where Islam, or that country, or sect, stands on a particular issue. The 19 fatwas in this case were about some controversial issues — a much debated anti-pornography law (a good thing, MUI says) — and the less controverial — such as “It is forbidden to recieve prizes via SMS.”

Now, on first blush this may seem somewhat odd. Why is such an august body troubling itself with pronouncing whether it’s OK to receive prizes via your cellphone? And as far as I know no further explanation is given for the reason, or why they’re discussing it. But actually, it’s a good thing, and here’s why. Indonesia is rife with scams — I think that’s why I love monitoring scams so much — and SMS is no exception. The most common one is a message that claims to be from a cellular operator saying that you’ve won a prize. All you need to do is to call a given number and register for your prize.

Of course, the number given to call doesn’t look anything like the cellular operator’s number — it’s often located in a remote suburb, where businesses rarely venture — and the source number doesn’t look very kosher either. Still, I’ve tried ringing a couple of these and they’re usually along the lines of either requesting your full bank details and PIN number plus faxing your ID card (presumably to empty your account instead of filling it) or else telling you, Nigerian scam-like, that you have to pay a registration fee before collecting your winnings. Similar scams have been discovered in China and Malaysia.

I somehow doubt that MUI had this in mind when they declared SMS prizes haram. But if it stops a few gullible folk falling for the scam, it’s probably a good thing.

Indonesia’s Quake

By | November 22, 2011

For anyone interested in helping the victims of the Yogyakarta earthquake, in which thousands of people have been killed inside their heavy stone and slate homes, here’s Indonesia Help – Earthquake and Tsunami Victims.

Sadly, this website was originally set up for the tsunami, now 17 months ago, but has been quickly resurrected to provide news and information on how to help. Even the website of the administration of the town of Bantul has updated its site with some news and photos of the quake. More information can be found at the airputih media center. The tsunami has clearly made local organisations and individuals aware of the need for rapid disbursement of information, especially on missing persons and where to give your aid. I noticed Saturday night folk walking around traffic in Jakarta with donation boxes, but we also know from experience the prevalence of scams during such times. Better to give your money to an organisation recommended by one of these sites.