Podcast: How To Find Your Way Around

By | November 22, 2011

Here’s something I recorded for the BBC World Service Business Daily show on StumbleUpon, a service that allows you to wander the Internet via signposts left by others. Email me if you’d like the transcript

If you want to subscribe to an RSS feed of this podcast you can do so here, or it can be found on iTunes. My Loose Wire column for The Wall Street Journal Asia and WSJ.com, can be found here (subscription only; sorry.)

Thanks for listening, and comments, as ever, welcome.

To listen to Business Daily on the radio, tune into BBC World Service at the following times, or click here.
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Europe: Mon-Fri 0741, 2132
Americas: Tue-Fri 0141*, Mon-Fri 0741, 1041, 2132.

My pieces usually appear on Wednesdays.

Loose Wire the Stocking Filler

By | November 22, 2011

Still looking for the perfect Christmas present? My publishers are offering a one-off three for two deal on the Loose Wire book. I know I’d say this because I wrote it, but readers really are saying that they are buying the book for relatives both already schooled in the art of technology, but also for those who, well, aren’t. So we really are reacting to customer requests to offer a kind of bulk family discount — one for junior, one for granny and one for mom. And, at least until Christmas, you can get free delivery in the US, UK, Singapore and Indonesia. Order them here.

Seasons’ PR Greetings

By | November 22, 2011

It’s that time of year: Lots of Christmas greetings messages from PR folk. I don’t want to sound like Scrooge, but I’m never quite clear why they bother with these things.

Nokia sent me a link to a flash message with lots of phones doing stuff and thanks for “my continued support for Nokia”. A nice sentiment, though I’ve never thought of what I do in those terms, and I suppose I’d much rather have an answer to my now six-week old request for Nokia to do something about the piles of angry comments left on my blog from customers in India. Some of them are poignant, like messages from the afterlife or some terribly tragedy being played out online.

Yesterday I got one from Veena Meksol, who from her IP address is writing from Bangalore, and writes “sir, pl give me nokia service centre in bangalore, my hand set is just 5 months old but from 2 days i am not able here,” and then the message ceases. Heaven knows what happened to Veena, but I’d happily sacrifice a Flash-based Christmas card or six if Nokia could track her down end her agony.

 My problem is that I can’t really distinguish between a PR greetings card and spam, especially when spammers’ subject fields look remarkably similar . Is there any difference? And what is the correct protocol when you receive one? PR turnover is so high, most of the names mean nothing to me, which is presumably why some of them attach photos to them. They’re all extraordinarily good-looking, I have to say:

 I’m just not sure I’ve actually met any of them, or even communicated with them. The problem then is that I feel guilty. I don’t want to be one of those hacks that treats flacks like, well, flacks. On the other hand, who sends Christmas cards with pictures of themselves looking, well, great, if not to lure the recipient into some sort of trap?

Anyway, I knew the season had hit a fresh low when I got a box from the PR of a certain company which contained a card (thanks, guys!) and, buried amid the packaging, a small box of chocolates from Norman Love. The mouthwatering blurb that accompanied the chocs was impressive — “Norman Love Confections welcomes you to your first step in a delectable journey into the world of fine, handsome chocolates,” it began. All this may well have been true — including the assertion that each of the six chocolates was “an edible work of art” — but the effect was somewhat spoiled by the fact that the chocolates had not weathered the 10,000 km trip from Silicon Valley to Indonesia that well.

Frankly, they looked as if someone had sat on them, half eaten each of them, spat them out, sat on them again and then sprinkled the contents of their computer keyboard over them before putting them carefully back in the box and retying the ribbon. Maybe that’s the message the PR company intended to convey? If so, I’m surprisingly cool with that.

The Name’s Bristly. Sickling B. Bristly.

By | November 22, 2011

I don’t want to encourage spammers because, frankly, they’re so out of control even people who don’t have email accounts are getting spam, but you have to admire the creative ones. I’m a sucker for a good ‘from’ name, so here are a few more (not that these are as good as earlier ones; you know who you are, and we expect better):

Assent. V. Brainstorm
Virgie Hightower
Levity S. Heehawed
Bazooka I. Cultivation
Netzahualcoyotl R. Rocker
Cynics G. Jauntiest
Invincibly B. Haycock
Isthmi B. Troubling
Pauperized V. Denote
Anemone P. Tarrier
Misery D. Converters
Rapist O. Renew
Sickling C. Bristly
Beguiled A. Lousy

Not about to call my kids these names. But I’m open for offers. Spammers: If you’re going to spam us, at least entertain us.

Bloggers Bash Into Chinese Walls, Part XVI

By | November 22, 2011

Once again, the non-journalist end of blogging is finding that its world is surprisingly like the old world of media. TechCrunch, a widely read blog of things going on in the social media world of Web 2.0, has run into the kind of conflicts that traditional media grappled with (and are still grappling with) since time immemorial (well at least since last Wednesday.)

The story, in a nutshell is this: TechCrunch sets up a UK version of its site. TechCrunch, itself heavily sponsored by Web 2.0 startup advertising, co-sponsors a Web 2.0 conference in Paris. TechCrunch UK editor attends said confab, which ends in controversy and accusations that the organiser, one Loic Lemeur, messed up. Organiser lambasts TechCrunch UK editor’s own accusations. Sparks fly, one thing leads to another, and TechCrunch UK editor is fired by TechCrunch owner and the UK website suspended. Much wailing and gnashing of teeth within blogosphere and talk of raging ethical debate.

I can’t pretend to have read all of the raging ethical debate (as raging ethical debates go, you want to set aside a good chunk of time for one that rages in the blogosphere: Harrington’s post on the subject currently has 78 comments, a few dozen more here before its suspension. Even Journalist.co.uk and The Guardian wrote about it, although judging from the headline I don’t think it was for the front page.)

Now there’s plenty of fodder for good debates here, and it’s not only Arrington who is getting a fair amount of flack for all this. But there’s an easy way of looking at this: Arrington is the publisher of TechCrunch. He’s Murdoch, Maxwell, whoever you want. TechCrunch is his brand. Anything that damages that brand, or appears to be damaging that brand, needs crushing, and that trumps everything else. You can’t blame him for that; if the editor of The Guardian starts damaging the brand of the paper you’d expect him to come in for some flak from the owner.

It gets complicated further in, however. Arrington is also an editor and writer. He’s also in the advertising and circulation department, since he’s out there drumming up business (often with the people he writes about, but that’s another story). So his role as publisher clashes with his role as editor, since a good editor will demand the independence necessary to criticise anyone, whether it’s sponsors, advertisers, even (and we’re talking theory here) the owners or publisher. Arrington in his role as editor was in conflict with his role as publisher and owner.

This is why traditional media separate these functions, and why, inevitably, TechCrunch and its ilk will have to too, as these kinds of crises occur. Editorial departments in traditional media have little or no contact with other departments, so oftentimes have no idea whether they’re sponsoring an event they’re attending. That’s how it should be, although it does perhaps contribute to the notion that journalists occupy their own little dreamworld.

Who knows where the truth lies in this particular mess, but if it awakens the blogosphere to the need to have Chinese Walls between advertising/sponsoring departments and the editorial side then that can only be good. In this case, if I were Arrington, I would start building them quickly. TechCrunch has at least 144,000 readers, a very respectable circulation, and that, whether he likes it or not, puts the publication into the realm of an outfit that needs to clearly demarcate the boundaries of its interests.