From Mars to a Second Life Bot

By | November 22, 2011

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Interesting to see that NASA is really getting with the program on the Phoenix Lander. First there was Twitter, where it would talk in the first person about what it was up to (and now answer questions directly), and now there’s an AI presence in Second Life, where it can talk intelligently to Second Lifers about what it’s doing.

The technology behind the bot comes from MyCyberTwin, which I profiled last year in the Journal. The chats aren’t perfect, but they’re more sophisticated than you might expect from a bot. Though the comments by founder Liesl Capper are somewhat revealing about what we may expect in the future:

“It’s like having a fully-staffed call centre online and available around the clock to take queries – but it’s all virtual. “People would rather talk to a well crafted AI than some distant person in a foreign call centre.”

I’m not 100% convinced about that, although yesterday, frustrated that a web hosting service required me to call them to confirm a transaction and yet had no one to take the call, I tried one of those online chat customer service things with a competitor. I was impressed that I got a response immediately, and while I wasn’t sure whether I was dealing with a bot or a real person, I didn’t care. The questions got answered, and I shifted hosting provider on the spot.

The Predictable Human (and a Privacy Issue)

By | November 22, 2011

A study of mobile phone data shows that we are extraordinarily consistent about our movements. Mobile phone data, unsurprisingly, provides rich pickings for researchers since we carry one around with us all the time, and, unlike dollar bills, it’s more likely to stick with one person. But some have questioned the ethics of such a study.

The BBC reports that the study, by Albert-László Barabási and two others, shows we are much more predictable in our movements than we might think:

The whereabouts of more than 100,000 mobile phone users have been tracked in an attempt to build a comprehensive picture of human movements.

The study concludes that humans are creatures of habit, mostly visiting the same few spots time and time again.

Most people also move less than 10km on a regular basis, according to the study published in the journal Nature.

This is fascinating stuff, and perhaps not unexpected. But appended to the Nature news article on the study are two signed comments by readers alleging that the authors of the study didn’t follow correct ethical procedure. Someone calling themselves John McHaffie says

What is particularly disturbing about this study is something that the Nature news article failed to reveal: that Barabasi himself said he did not check with any ethics panel. And this for an action that is, in fact illegal in the United States. Disgusting lack of ethics, I’d say. And the statement from his co-author Hidalgo isn’t much better: “We’re not trying to do evil things. We’re trying to make the world a little better”. The old “trust me, I know better” argument. Maybe this two should take a basic graduate-level ethics course.

I’ve not yet confirmed it, but it’s likely to be John G. McHaffie of the University of Wake Forest. Another commenter, Dan Williams, calls for a federal investigation of the school involved in the study.

I don’t have access to the original Nature article, so I can’t explore this further right now. But the Nature news item itself says that “Barabási and his colleagues teamed up with a mobile-phone company (unidentified to protect customers’ privacy), who provided them with anonymized data on which transmitter towers had handled the calls and texts for 100,000 individuals over the course of 6 months.”

This is clearly gold. The article suggests that others have long sought to get their hands on mobile phone data. It quotes Dirk Brockmann of Northwestern University in Illinois, as saying that he had not been able to expand a study he did using dollar bills because of privacy issues:

Strict data-protection laws prevented Brockmann from carrying out his own version of the mobile-phone study in Germany, where he was based until recently. Mobile-phone data have the potential to reveal information about where individuals live and work. “I’ve been trying to get my hands on mobile-phone data but it isn’t possible,” he says.

Privacy issues aside, the study is fascinating, and could be useful in monitoring disease outbreaks or traffic forecasting. (I wrote about one using Bluetooth a couple of days ago.) And how about riots? Unrest? Shoppers?

BBC NEWS | Science/Nature | Mobile phones expose human habits

Bluetooth Tracking

By | November 22, 2011

morning rush hour

Research from Purdue University shows that Bluetooth would be a very good way to track travel time. Bluetooth devices give off unique IDs which could be used to measure speed and movement of pedestrians and vehicles.

But why stop there? Wouldn’t it be possible to track people via their Bluetooth signal, if you knew one of their device IDs? Anyway, here’s the abstract (thanks, Roland.)

Travel time is one of the most intuitive and widely understood performance measures. However, it is also one of the most difficult performance measures to accurately estimate. Toll tag tracking has demonstrated the utility of tracking electronic fingerprints to estimate link travel time. However, these devices have a small penetration outside of areas served by toll facilities, and the proprietary tag reading equipment is not widely available. This paper reports on tracking of a wide variety of consumer electronics that already contain unique digital fingerprints.

Method uses ‘Bluetooth’ to track travel time for vehicles, pedestrians

How to Get Your Pitch Read Part XIV

By | November 22, 2011

One way to try to get the journalist to read beyond the headline/subject is the EMBARGOED tag:

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Although it does sound somewhat pompous, and can backfire if it’s not a story worth breaking an embargo for.

Likewise a subject line prefaced by BREAKING NEWS:

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As you can see, MySpace’s PR seems to think anything to do with their client is BREAKING NEWS, and deserves CAPS all the way.

Both of these are in danger of Cry Wolf Syndrome. Use them too many times and they wear out.

Another, better way to get your press release read than to send it and then recall it:

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I have no idea whether these were all intentional but they certainly had me trawling through my trash for the originals. The fact that no explanation is given for the recall just makes it more intriguing.

This reminds me of an ex-colleague who used to put tiny mistakes in his Reuters features so they’d have to be corrected and run again. Doubled his chances of getting them in print.

Of course, overused, both endanger the credibility of the author: the journalist looking like an error-prone hack, the PR flak looking like someone who says something and then promptly takes it back.

The Freshness. and T-Shirt Worthiness, of News

By | November 22, 2011

(cross-posted from a Loose Wire sister site, ConvergedMedia.net)

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CNN.com has a good way of informing readers of the ‘freshness’ of news by adding notes in red to indicate when the story was added or updated. (In the example above it also adds a ‘developing story’ label.)

This kind of thing is helpful in that the site can still order stories by their importance, but also flag those that are being updated:

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(It also adds a rather cute touch to its whacky stories, allowing readers to order a T-shirt with the headline on it:)

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Click on the T-shirt logo and you’re taken to a page where you can order the shirt:

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