Monthly Archives: November 2004

Technology And The Decline Of Service

As the world develops, and technology gets better, will we forget the essence of relations between two people: how to serve? I live in Indonesia right now, which is probably the service capital of the world. Not necessarily in terms of expertise, and certainly not in terms of quality of goods (despite having some of… Read More »

TRUSTe’s Own Phishing Hole

We all know about phishing websites that look like real banking sites. Usually, to the informed layperson, there’s something in the site to inform the wary that it’s not kosher. But what happens when there’s something in the site that confirms that it is kosher? First some background: TRUSTe is an independent body whose “services… Read More »

Bluetooth To Tackle The Snarf

I don’t have much of a clue about whether Bluetooth is really going to survive: Enough respected writers think it’s getting better for me to believe it could do, but if it does, it’s got to address the security issue. That seems to be happening. I’ve prattled on here before about bluesnarfing — where data,… Read More »

A Glimpse Of A Tentacle From The Phishing Monster

Gradually the tentacles of the Russian gangs behind phishing are appearing. But we still have no idea how it really works, and how big the beast is. The Boston Herald reports today on the arraignment of a “suspected Russian mobster” on multiple counts of identity fraud, having allegedly obtained personal information from more than 100 victims… Read More »

Credit Card Fraud And Keeping The Customer In The Dark

Banks have failed customers over credit card fraud; why should they do any better over phishing? Further to my piece on how banks had failed customers over phishing by continuing to communicate with them by email and failing to warn customers about possible breaches of security, here’s an example from the world of credit card… Read More »