The Shape of Things to Come

This is from my weekly newspaper column, hence the lack of links. By Jeremy Wagstaff We’re all touch typists now. Of course, the definition of touch type has had to change a little, since most of us don’t actually learn touch typing as we’re supposed to. Watch people tapping away at a keyboard and you’ll …

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Recharge Vouchers and Fantasies of Schoolmistresses

I’m doing a piece on speech recognition for the Journal, all the time wrestling with my own voice menu cellphone demons. One message from Hong Kong’s 3 network sends me apopleptic with rage while at the same time kind of turning me on, which tells you more about me than you probably want to know. …

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Voice Commands, Singapore Style

Here’s more on voice recognition replacing touch-tone menus. Is it a good thing? ScanSoft have teamed up today with Unified Communications –  ’the leading provider of proprietary telecommunication solutions in Asia’ — to launch OneVoice, a ‘voice portal application’ for Singapore Telecommunications Limited (SingTel). OneVoice is a speech-activated service that uses ScanSoft’s SpeechWorks speech recognition and …

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‘Say ‘Five’ After The Tone If You Want To Curse One Of Our Customer Service Computers’

The good news: We don’t have to use those silly touch-tone menus anymore when we call our friendly utility. Now we can speak to a real computer. A report by Chartwell, an industry research service, says that more and more utilities “are implementing or investigating speech recognition for their interactive voice response units, and advocates say …

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