Online commerce suffers from one major flaw: It’s online. That means we need to use computers (or computer-like devices, such as cellphones). It means we need to use the Internet. Together this is a lethal cocktail. And for online banking, it just may mean it is fatal. Online banking, for example, is not like using… Read More »
We all know about phishing websites that look like real banking sites. Usually, to the informed layperson, there’s something in the site to inform the wary that it’s not kosher. But what happens when there’s something in the site that confirms that it is kosher? First some background: TRUSTe is an independent body whose “services… Read More »
Gradually the tentacles of the Russian gangs behind phishing are appearing. But we still have no idea how it really works, and how big the beast is. The Boston Herald reports today on the arraignment of a “suspected Russian mobster” on multiple counts of identity fraud, having allegedly obtained personal information from more than 100 victims… Read More »
Banks have failed customers over credit card fraud; why should they do any better over phishing? Further to my piece on how banks had failed customers over phishing by continuing to communicate with them by email and failing to warn customers about possible breaches of security, here’s an example from the world of credit card… Read More »
Is it time that financial websites just stopped communicating with customers via email? I would have thought it was a bit extreme, but I’m not sure banks can be trusted to continue sending out emails to customers. I’ve talked before about how emails from institutions are hard to distinguish from phishing emails, further confusing customers,… Read More »