“It Says Take a Left Up This Impassable Mountain Track”

By | November 22, 2011

 
photo from Reuters

Apparently technology is making us so dumb we need signs to jolt us back to common sense. Reuters reports that Britain has started trials of special road signs warning “drivers about the dangers of trusting their satellite navigation devices (satnavs)”:

Some have reported that software glitches have sent drivers down one-way streets or up impassable mountain tracks.

One ambulance driver with a faulty satnav drove hundreds of miles in the wrong direction while transferring a patient from one hospital in Ilford east of London to another just eight miles away.

At what point, I wonder, did the ambulance driver think that perhaps he wasn’t taking the fastest route? The original story, according to The Times, involved the driver and his colleague driving

for eight hours before finally delivering the patient. After the equipment sent them north, they covered 215 miles in about four hours. The way back was only slightly shorter and took more than 3½ hours.

The device was reprogrammed, as were the two drivers. The Times comes up with a couple more examples:

Last month a woman dodged oncoming traffic for 14 miles after misreading her sat-nav system and driving the wrong way up a dual carriageway.Police said it was a miracle that no one was injured after the young woman joined the A3M, which links Portsmouth to London, on the southbound side — only to head north.

In September a taxi driver took two teenage girls 85 miles in the opposite direction after keying the wrong place name into his sat-nav. The girls asked to go to Lymington in the New Forest, Hampshire, but the driver tapped in Limington, Somerset.

I hear Somerset is very nice in September.

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Face it: Facebook is all about you

By | November 22, 2011

This is my weekly column for Loose Wire Service, a service providing print publications with technology writing designed for the general reader. Email me if you’re interested in learning more.

I can hardly make my way to the drinks table at parties these days without someone accosting me, pinning me to the sideboard and impaling me on the question du jour: What is with all this Facebook stuff?

“It’s a good question,” I usually respond, determined to get something liquid inside me before answering. The truth is that the Internet is changing so fast, and changing us so fast, it’s hard to keep up.

Loyal readers of this column (hi, Colin!) will be familiar with my twitterings on social networking tools like Twitter, Jaiku etc, while the rest of you will remain bemused at best, at worst, tossing the paper aside, comfortable in the knowledge that none of this applies to you.

Well, I’ve got one word for you and it’s this: Skype. To understand why Facebook is so hot at the moment, and why those of you who think you can skip reading this column shouldn’t, we need to look at Skype, the free or cheap Internet telephone service.

From that we’ll see that technology, the Internet, all that stuff affects us all, and surprises us with its ability to change our habits without us really noticing. Or complaining.

Skype, you see, was nothing in 2004. Into 2005 it remained a sideshow. But then people realized it worked. Voices at the other end didn’t sound like frogs in a well. Suddenly everyone was using it to make calls, especially those people in parts of the world where phone calls were ridiculously expensive.

Then the Network Effect kicked in: The more people on it, the more people who weren’t on it felt they were missing out — if not financially — and they signed up.

And signing up didn’t just mean saying yes; It meant buying a headset, downloading software, installing it, signing up for Skype, and, if they wanted to make calls to ordinary telephones, buying credits, which meant using a credit card online.

For a lot of my friends, all of these were firsts. It was a delightful shock to behold. And once they had done those things, they were then ready to do the same thing with other services.

This was a big leap, one that is consistently underestimated by nerdy types who do them casually. Sadly, it was also underestimated by Skype and its new owners eBay, both of whom have failed to leverage the Skype revolution into anything more substantial.

When earlier this month Skype was down for a few days, there was only muted complaints from ordinary users — not because they don’t use Skype, but because they haven’t yet come to rely on Skype. (For what it’s worth, they should, and eBay should ensure that they do, by a) making it super-reliable and b) adding cool features that real people really want.)

Don’t be left out

Anyway, back to Facebook. Facebook was until recently — September 2006 — a social networking/homepage type tool for college folk in the U.S. Now half of its users — in other words, more than 17 million people — are outside college. (These figures are from Shel Israel, a consultant and writer who asked Facebook for stats.)

What’s interesting, though, is how most of these users aren’t techie types. While I’ve been trying to get friends of mine (those friends who aren’t techie, which means most of my friends) to sign up for these kinds of services for purely selfish reasons (there are only so many Twitter messages like “Restoring my computer to WinXP SP1 just for fun today! Wildness!” you can take) it’s only with Facebook that that actually happened.

And it didn’t happen because of me. Most of them signed up anyway, and were already there when I arrived. All sorts of people — friends from different walks of life, different continents, colleagues, ex-colleagues, readers (OK, reader), age groups, denominations and interests, genders, etc., etc.

Even journalists, not usually known for their hunger for the technologically new, are signing up. Facebook has tipped, in the timeworn phrase, in the same way Skype did. But why?

Well, the obvious answer is because everyone else signed up, so no one wanted to be left out. But I think that happened later. What happened first was that Facebook’s developers made it pretty easy to get started — add a photo, list the schools you went to, find a few friends who are also Facebook users.

Then there are compelling reasons to stay or come back — joining an interest-based group (there are 47,000 of them), loading a third-party application to do silly extra social things (more than 2,000 of them, including maps showing where you’ve been, your favorite movies, that kind of thing.)

The biggest reason, however, is that you find all sorts of people you hadn’t seen for a while, lost touch with, worked with or knew only indirectly; once you’re Facebook friends, the ice is broken and you’re sharing again, comfortable in a network of mutual friends.

All of this would sound quite so-so were it not for the fact that Facebook is geared towards social interaction. Not necessarily of the direct kind, upon which business networking sites like LinkedIn are built (“Please introduce me to Joe Bloggs in your network as I want to sell him my idea of Flying Underpants”) but the indirect kind: “Anyone seen Ratatouille yet?”, “I can’t believe there’s no English soccer on TV”, “My wife just left me for a lumberjack.”

Such utterances — posted on your Facebook page, but easily visible to friends in your network — invite comment and response, but don’t intrude in the way a direct message would.

I call it “displaced chat” — partly because I have pretensions to academia, and partly because I believe it describes a way for people to interact with others without directly approaching them.

Of course, we shouldn’t get too excited about this. Something will come along to dethrone Facebook soon enough (I give it six months; once everyone has basically hooked up with everyone they know or want to know, there’s not many places to go.)

But, as with Skype, it doesn’t matter. The gates have opened. A whole new bunch of people have embraced a technological innovation — social networking online – and found that it’s easier than they thought. And more rewarding.

I have no idea what the next big thing will be. But the biggest thing now is not Facebook: It’s that ordinary people are using it.

Songs for Suits

By | November 22, 2011

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Things are never so weird they can’t get weirder. Techdirt posts on a legal firm’s corporate song “Everyone’s a Winner at Nixon Peabody” which really has to be heard to be believed. I don’t guarantee it’s a pleasant experience, but it’s the only way to know just how low companies can go to get their staff feeling good about themselves.

But I frankly had no idea how many of these things there are out there. Techdirt links to a sadly now obsolete list of the best from ZDNet. And there’s hardly a big company that doesn’t seem to have one. Some companies trumpet them loudly to the world, with songs, lyrics, videos and sheet music (it would have to be a quiet weekend for someone to get out the Wurlitzer and start playing corporate songs, I suspect.)

Here’s one from Henkel (“And the story of success/Is based on more instead of less”). This was in 2005 named the best corporate song in the world by the Stevie Awards. (I can’t believe I missed that; I’ve not been following the Stevies as closely as I should.) The press release accompanying this dizzying victory quotes Ernst Primosch, Vice President Corporate Communications of the Henkel Group as saying “This confirms once more that we are on the right path with our ‘One! Henkel’ strategy.” It does, Ernst, it does.

Malaysia seems to be particularly keen on them, if these are anything to go by from DRB-HICOM, Penang Development Corporation, Park May Berhad and Kuching North City Hall.

So how do you go about writing and recording your own corporate song? Well, RedBalloon Days, an Australian website is offering a day in the studio for A$6,600 along with professional musicians and writers (you can only imagine what these pros must be thinking about their careers as they try to come up with words to rhyme with Peabody or Henkel.)

Of course, it can backfire. Shell wrote a corporate song that was so bad it was awarded “Company Song So Awful I Was Positive It Was a Spoof” by my BBC Business Daily commentator colleague Lucy Kellaway. She kept a copy of it here (yes, it is to the tune of “We Are the World”.) Lyrics here:

WE ARE THE BEST
WE ARE ALL WINNERS
WE ARE THE ONE’S WHO HAVE MADE THE CHANGE
WE’VE GROWN THE BUSINESS

You gotta love it. But not everyone does. Greenpeace’s blog said the song had become a laughing stock as it was emailed around the world. And Nixon Peabody seem none too happy their song has found its way into the public domain: They have apparently pulled the YouTube version and are apparently trying to get the MP3 file removed from Abovethelaw.com, where it was originally outed.

Which is a shame. This sort of thing, painful as it is, needs to be heard.

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Stoop to Congoo?

By | November 22, 2011

Is business networking site Congoo resorting to spam to build its user base? I suspect it is.

Congoo is on one hand a good idea — a place to gather and monitor content on your industry, including content that is usually subscription only (like WSJ.com, who publish my weekly Loose Wire column.) But it’s also a networking tool — indeed, its blurb emphasizes that over the content:

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But I don’t like being spammed, and I think Congoo may be doing that. Of course, they’re not alone in being accused of spamming — the likes of Plaxo, Zorpia and other networking services make it overly easy for a new recruit to send an email blast to everyone in their address book without them realizing it. To me that’s spam. Even Facebook isn’t entirely blameless: Add any application to your profile and you’re usually within a whisker of spamming all your friends unless you’re alert and scout around for the “skip” button.

But Congoo seems to be taking a different, and in a way more openly spammy, approach. It’s emailing non-subscribers — apparently at random — inviting them to join the network — with no apparent invitation from an existing user, or even a personalized email to indicate the recipient is being chosen for a specific reason. Here’s part of what I got this morning, from someone called Rebecca Simpson, identified as “Manager Network Development”:

We would like to formally invite you to add your professional profile on Congoo. You may recognize many of the professionals already featured:  Media & Advertising  Healthcare  Internet Finance Technology  Politics  & Law

Rebecca’s Congoo profile says she has “specialized in working with press and media outlets to distribute information. I have also organized and executed guerilla marketing campaigns as well as developed proprietary systems and methods for measuring ROI on Web buzz.”

That may be so, but frankly I’m not impressed at this particular pitch. No attempt is being made to categorize me, as I’ve shown only an amateur’s interest in healthcare, and my grasp of law goes no further than thinking ‘tort’ must be in some way related to the word ‘retort’. And I’ve had no prior dealings with Congoo that I can recall aside from several pitches from their (somewhat, er, insistent) PR company, whose own contact database could do with some consolidating.

It appears I’m not alone in thinking this might be a bit too spammy to be decent business practice. The net-abuse mailing list last week collected four examples of an identical message from one Heather Faulkner, who also happens to carry the title of “Manager Network Development” (how many managers of one department are you allowed? I’m not really up to date on that kind of thing), while the spam manager at AKBK Home captured more than 50 in a few hours.

And then there’s Congoo’s own policy on spam, of which this seems itself to be a transgression:

Congoo is concerned about controlling unsolicited commercial e-mail, or “spam.” Congoo has a strict policy prohibiting the use of all Congoo mail accounts to send spam.

I’ve asked Congoo for more information on this, and on their policy about emailing people. At best, I’ve got it all wrong and it’s all a big mistake. At worst, it’s a pretty poor display of a networking site trying to build its base through tactics that make it little different to those of a Viagra salesman. Times may be tough amidst the runaway success of something like Facebook, and the critical mass of LinkedIn, but stoop low and there’s no way back to standing straight.