Why Reporters Hate PR Professionals

By | November 22, 2011

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Peter Shankman recently told the story of how lazy/dumb/thoughtless PR types can be when he forwards a journalist request and gets mostly lame and irrelevant replies. His conclusion:

Is this what the agencies are teaching their employees to do?

If it is, reporters have every right to hate public relations professionals.

We’re not doing our job.

At best, we’re an industry that relies on hope, and not skill, on the off chance that we’ll catch a break.

We’ve become an industry of posers, hoping that we’ll get through another day without being exposed as a fraud.

Peter’s response to this industry-wide problem was to set up a Facebook group. Now that’s gotten too large he’s set up a website and list, to which PR and industry types can subscribe. Peter will post journalist queries to the list. He tags on an excellent proviso: 

By joining this list, just promise me and yourself that you’ll ask yourself before you send a response: Is this response really on target? Is this response really going to help the journalist, or is this just a BS way for me to get my client in front of the reporter? If you have to think for more than three seconds, chances are, you shouldn’t send the response.

It’ll be interesting to see how this pans out. Sadly, I suspect many PR types don’t really care about relevance or blowing it with a reporter by making an irrelevant pitch; they just want to be able to add another number to their report. As Phil Gomes of Edelman points out, ProfNet owns this field but their usefulness has dropped off in recent years. There’s plenty of room for more and better players. 

(Vaguely related vent: I got another one of those emails with a subject line “May I call you on this?” this morning. How useful is that? Does it give me any idea of whether it’s relevant and interesting to me? That I now have to read the contents of the email to get a clue isn’t going to endear me to you. That you are so keen to phone me tells me you’re a high maintenance PR contact I don’t want to waste time with. I take great joy in sending an empty email with the subject line “No” to these emails. And I add their domain to my “PR spam” filter. I know, it’s harsh, but life’s too short.) 

The home of Peter Shankman – Shankman.com

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Counting the Words

By | November 22, 2011

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I’ve been looking recently at different ways that newspapers can add value to the news they produce, and one of them is using technology to better mine the information that’s available to bring out themes and nuances that might otherwise be lost. But does it always work?

The post popular page on the WSJ.com website at the moment is Barack Obama’s speech, which has dozens of comments added to it (not all them illuminating; but there’s another story.) What intrigued me was the text analysis box in the text:

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Click on that link and you see a sort of tag cloud of words and how frequently they appear in the text of the piece itself. Mouse over a word and a popup tells you how many times Obama used the word. “Black,” for example, appears 38 times; “white” appears only 29. That’s nearly 25% fewer times.

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Interesting, but useful? My gut reaction is that it cheapens a remarkable speech–remarkable not because of its views, but remarkable because it’s a piece of oratory that could have been uttered 10, 20, 50, maybe even 100 years ago and still be understood.

My point? Analyzing a speech using a simple counter is not only pretty pointless–does the fact he said ‘black’ more times than ‘white’ tell us anything? What about the words he didn’t use?–but it paves the way to speechwriters running their own text analysis over speeches before they’re spoken. “Hey, Bob! We need to put more ‘whites’ in there otherwise people are going to freak out!” “OK how about mentioning you were in White Plains a couple of times last year?”

Maybe this already happens. But oratory is an art form: it doesn’t succumb to analysis, just as efforts to subject Shakespeare to text analysis don’t really tell us very much about Shakespeare.

The Journal is just messing around, of course, experimenting with what it can to see what might work. We’re merely watching a small episode in newspapers trying to be relevant. And it should be applauded for doing so. But I really hope that something more substantial and smart will come along, because this kind of thing not only misses the mark, but is in danger of quickly becoming absurd.

Perhaps more important, it fails to really add value to the data. Without any analysis of the frequency of words, there’s not really much one can say to the exercise except, maybe, “hmmm.” Compare that with a Canadian research project a couple of years back which developed algorithms to measure spin in the 2006 election there. They looked at politicians’ use of particular words: “exception words” — however, unless — for example, and the decreased use of personal pronouns–I, we, me, us– which might imply the speaker was distancing him- or herself from what was being said.

That sounds smart, but was it revealing? The New Scientist, writing in January 2006, said the results concluded that the incumbent, Prime Minister Paul Martin, of the Liberal Party, spun “dramatically more than Conservative Party leader, Stephen Harper, and the New Democratic Party leader, Jack Layton.” Harper, needless to say, won the election.

Oh, and in case you’re interested, Shakespeare used the word “black” 174 times in his oeuvre, according to Open Source Shakespeare, and “white” only 148, 15% fewer occurrences. Clearly a story there.

People’s Daily Most Read: Tibet

By | November 22, 2011

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The annoying thing with social media is that you can’t really control it. If you insist on having a section listing the most-read stories, say, you can’t really fiddle with it without making it pretty meaningless.

The English-language version of the People’s Daily website, for example, doesn’t have any story on Tibet displayed prominently on its front page (at least now; it did before) but that doesn’t mean it’s not there. Just check out the Most Popular box near the bottom on the right hand side:

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Three out of five stories on Tibet, two of them unpatriotically above a piece on the NPC:

Tibet regional gov’t: Sabotage in Lhasa masterminded by Dalai clique
Death toll rises to 10 in Lhasa riot
Dalai-backed violence scars Lhasa

Of course the stories themselves, let alone the headlines, aren’t exactly paragons of journalistic objectivity, but I’m guessing you don’t read the People’s Daily for that.

It’s kind of funny. I wonder whose idea it was to include a ‘Most Read’ box on the site. And how long it will be before the feature is quietly dropped, or some filters applied. 

People’s Daily Online – Home Page

Anti-virus Vendor, Er, Hacked. Serves Up, Er, Viruses

By | November 22, 2011

The Japanese arm of antivirus vendor Trend Micro has announced its website had been hacked and its pages modified to service up viruses. In other words, if someone had visited their website chances are they’d have picked up a virus.

Not the sort of thing you expect from an antivirus manufacturer, and they’re not being very forthcoming about it, either. While the company has announced that some of their website pages are found to be modified from March 9th to 12th, this is so far only in Japanese, according to asiajin. And that was yesterday. Nothing on their U.S. website yet.

Gen Kanai suggests it was because the company is using Windows 2000, and rips into TrendMicro both for the length of the breach and the lack of transparency: “If a security services/software firm can’t keep their own web servers secured, and left their own hacked website up for 3 days, there’s no logical reason to expect that their own security services are any better.”

Not very reassuring. I’ve often recommended HouseCall but until this is sorted out and Trend Micro comes clean about this, I’m steering clear.

The Revolutionary Back Channel

By | November 22, 2011

A tech conference appears to have marked yet another shift in the use of social tools to wrest control and flatten the playing field.

Dan Fost of Fortune calls it Conference 2.0 but I prefer the term (which Dan also uses): The Unconference Movement. (I prefer it because anything with 2.0 in it implies money; calling it a movement makes it sound more like people doing things because they want to.)

Dan summarizes what is being billed as a pivotal moment: an ‘interview’ session where columnist Sarah Lacy faces a growing discontent of the audience for her interview with Facebook founder Mark Zuckerburg. (You can see the interview here, and the comments are worth reading.)

Jeremiah Owyang pulls it altogether and tags it as a Groundswell, which happens to also be the name of a forthcoming book by his Forrester colleagues. A Groundswell, he says, is “a social trend in which people use technologies to get the things they need from each other, rather than from traditional institutions.”

Shel Israel sees it as “revolutionary in the same way that American colonists wrested power from the British; that Gandhi did it with homespun cloth and boycotting British-supplied salt and in the same manner that students attempted to do it in America of the 60s.”

Tools used: twitter, meebo.

What’s interesting here is this:

Twitter has changed, at least for some people, from a presence/status tool (“doing the ironing in my underwear”) to a communication tool (“@burlesque you were right to slap him. where’s the altavista party?”)

I must confess I haven’t caught up with this trend. When I complained to a geek friend that tweets were no longer entertaining and now more likely to feel like eavesdrops on other people’s conversations, he said that was the point. But it’s not eavesdropping: these conversations are public and, by definition, open to including others.

Indeed, that’s how, at SXSW, a lot of the parties and gatherings evolved: one tweet offering a party in an empty bar attracted 100 participants in minutes.

But we need to recognise this isn’t for everyone. Twitter tools work great for people who share the same interests, or inhabit the same area. And the difference with Facebook here is instructive: Status messages are just that, while postings on friends’ walls can be seen by other friends, which makes those messages social (while messages can’t).

Which is more social? Facebook is a walled garden of trusted friends; Twitter is an anarchic network that allows users to hunt down new friends based on what they’re talking about. In a way it’s more like music taste-sharing sites like Last.fm than Facebook: I join a service like that not because I only want to hang out with the people I know, but to meet people I’ll draw value from via a shared taste and interest.

So what else is worth noting from this ‘Groundswell’?

Is this revolutionary? For those of us who have nodded off in presentations and dull panel discussions that could, for all the lack of connection with the audience, be on another planet, this can only be a good thing. Allowing the audience to participate is clearly a must, and any interviewer or moderator in that format who denies that is wasting a key resource: the audience.

That was always true, but the audience is not passive anymore: They have the tools to discuss and organize among themselves, and, in the case of the Facebook session, to fight back. It can get ugly (at times the video felt more like a mob lynching than a ‘Groundswell’, but after 45 minutes of poor questions, maybe my patience might have snapped too.)

I am not sure this is a revolution on the par of Shel’s comparisons, but there are lots of things happening here. Destructive as it may appear on the video, this is actually an example of collaboration, however chaotic, and alliance-making, however brief, that is social media at its best. A group shared a technology that allowed them to communicate, and they collaborated. The mood of the room could be felt by those present. But the mood defined itself on the backchannel chat (“Am I the only one here who is finding the questions boring and irrelevant?”) and then expressed itself vocally–one individual, initially, but supported by the applause of others in the face of the interviewer’s defensiveness.

I’d love to think that audiences, with their collective knowledge, enthusiasm and, let’s face it, investment in being there, can turn the traditional format of dominant speaker/moderator and appreciative but docile mass on its head. If that’s a revolution then I’m up for it.