Tibet and the Information War

By | November 22, 2011

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From EastSouthWestNorth

Rebecca Mackinnon of the Journalism and Media Studies Centre in Hong Kong does a great job of looking at how Chinese are increasingly skeptical of Western news agencies’ perceived bias about what has happened in Tibet:

Hopefully most of China’s netizens will draw the obvious conclusion: that in the end you shouldn’t trust any information source – Western or Chinese, professional or amateur, digital or analog – until and unless they have earned your trust.

She provides some great examples including the apparent cropping of photos on CNN.com to shape the story. It’s well worth a read.

Ethan Zuckerman takes issue with one BBC reporter who, he says, take all the criticism of coverage he has received as coming from government stooges: “In other words, there may be angry Chinese citizens contacting BBC reporters to complain about their coverage, but they’re being controlled by Chinese state media.” (There’s no link for the report so I can’t follow this up.)

This is a fascinating discussion, because it represents something of a watershed in different ways:

  • What was originally perceived to be a crisis for China’s image of itself in the world may end up being something else. Too early to say yet;
  • The first big international story that may, in the final analysis, be defined not by the (Western) mass media but by an online debate (kind word)/’information war’ (probably more accurate word);
  • The extent to which a country/nation defines itself is drifting from an official function to an informal, online one. An online fightback, and one which is done by its passionate and angry citizen, has much more credibility than a state-sponsored one.

‘Stories’ are shaped early on and it’s a brave journalist who defies preconceptions and refuses to pander to them. (Brave usually because their editors will yell at them to provide copy and content to match their competitors, but also because they face viewer/reader harrassment.)

The Tibet story, which has not yet played itself out and may have more twists to come, is one of those stories any media should be mature enough to cover in a nuanced and unbiased way.

RConversation: Anti-CNN and the Tibet information war

Power to the Consumer. (Is That All?)

By | November 22, 2011

Akasaka, 2008

Jan Chipchase, roving Nokia researcher, as ever inspires and provokes with this piece on the psychology of the coffee cup:

This Akasaka coffee shop includes a row of accessible power sockets (running a long the edge of the window) primarily to support laptop use – though over the course of an hour a number of people charged their phones (yes people here sometimes carry petite phone chargers). Recharging mobile devices in coffee shops is nothing new – but to what extent does the explicit nature of the infrastructure lead to new behaviours? Like? Well, maybe plugging in a printer? Or setting up a server. Or, or…

Jan points to the issues raised by offering power to consumers:

In some ways customers that don’t use the power socket are subsidising those that do – after all they pay a the same for a cup of coffee. Or do power using power-users spend more money either on more items or on items that will last longer? What if the electricity socket was a stand-alone working micro market? As you plug into the socket your devices authenticates itself to the system, negotiates how much power (or fuel-cell fuel) it needs and charges away. As with the explicit presence of the socket to what extent does the explicit presence of a micro-market for power this extend existing behaviours? And given the relaxed ambiance that this coffee shop is trying to create is it desirable to create a market in this context?

It fascinates me that the average high street these days is as likely to have as many coffee shops as it is other kinds of outlets. And that people work, live, play, cry and get divorced in them. Why do we need the hustle and bustle of others to be productive?

But for me the biggest mystery is why these outlets don’t bother to try to sell something more than just coffee, crappy CDs and bad finger food to these customers. Selling power to them might be a cheap shot, but let’s face it, you’re not really selling them coffee. You’re selling them a place to work. A noise, an ambience. You’re selling them the chance to feel cool. To show off their Air. To furtively check out members of a sexually appealing gender. To have physical proximity. To engage with engaging staff. A chance to get away from the office/family/silence.

That’s what they’re buying. But what about what they’d like to buy, that they just haven’t considered yet? A chance to meet the people around them? A way to build an informal network with other users? To be able to print from their computers? To arrange pick up by FedEx? An ATM machine?

To me, Starbucks is never really about the coffee. Well, it is for the people who go in there, queue and then take it with them (and then, I think for a lot of them it’s about delaying arrival in the office, or having something in their hands as a sort of weapon to take on the day; if it’s halfway through the day it’s a chance to get out of the office on an errand that is acceptable.) But for the people who stay in Starbucks, they’re buying something else. And who knows what else they might buy if you try to sell it to them?

Jan Chipchase – Future Perfect: Behaviours Reflected

Reforestation, Google Earth Style

By | November 22, 2011

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Here’s a very cool way to mix technology and environmental stuff, via the Google Earth Blog. (Interest declared: It’s part of the NEWtrees project, the brainchild of my publisher and friend Mark Hanusz):

The World Wildlife Fund (WWF) offers you the opportunity to buy a tree which will be planted in a rainforest in Sebangau National Forest in Central Kalimantan, Indonesia. In return, they not only plant the tree, but give you a Google Earth KML file in return with the location coordinates of your tree. Theoretically, as Google continues to update with higher resolution satellite and aerial imagery, you should be able to watch the growth of your tree (and the others who donate trees) over the coming years. To get started, you simply go to the web site mybabytree.org. They have a very cute animation that will guide you through the process, and you can use Paypal to make your donation. You can see the location and list of trees purchased so far here . Borneo is another location, like the Amazon, where rain forests are disappearing due to logging at a freightening pace. I hope WWF will extend the concept to the rapidly declining rain forests in the Amazon.

Why’s this so good? Because it leverages straightforward technology — GPS, Google Earth — to make the global significant on an individual scale. I remember when I was a kid my dad planted a tree for me in Northampton as part of a local Men of the Trees project (now the International Tree Foundation). Sadly the project was bulldozed to make way for a bypass, but hopefully that’s not likely to happen in Kalimantan. Certainly I could relate a lot more to one tree than a forest.

 

Google Earth Blog: Buy a Tree for the Rainforest – Get a KML

Laptops Aren’t the Problem: The Meetings Are

By | December 30, 2011

Some interesting discussions about whether laptops should be allowed in class or meetings. This from Cybernetnews (via Steve Rubel’s shared Google Reader feed):

At the start of my last semester of school, I was taken back when I read the syllabus for one of my classes. It read something like: “laptops may not be brought to class because they distract both the student and the teacher.” For most of my college career I had gotten used to bringing my laptop to class to take notes because I could type much faster than I could write, and sorting and organizing notes was much easier. Here I was in my last semester and the teacher wasn’t going to allow a laptop. I was annoyed, but life went on without my laptop and I had to get used to writing my notes once again.

This is also happening in business meetings.

I definitely think it’s distracting to a teacher or presenter to have people tapping away on laptops. And, perhaps more importantly, distracting for people around them. Speakers at tech conferences can feel themselves battling for attention in a room full of laptop users who rarely look up. I often bring a laptop to interviews and type directly into it; I can tell some interviewees find this distracting, and it’s not good for the ‘hold eye contact to make subject comfortable and stick to topic” routine I try to instill in students.

But laptops are part of our culture now in the same way that notepads and pens were. The truth is that laptops are part of our productivity, and removing them doesn’t make sense since it punishes those people who have succeeded in meshing them into their lives. And besides, few of us have got so much to say, and are so good at saying it that members of the multitasking generation can’t do a few other things while they’re listening to us.

The downer is if the user is clearly not actually taking notes. Or not using the laptop to dig up useful information to contribute to the meeting (my favorite example of this is PersonalBrain demon Jerry Michalski, who can dig up interesting links related to what’s being talked about in seconds). And there’s another aspect to this: the flattening effect of the backchannel, where participants at a conference discuss what is going on onstage among themselves. In one sense this is good, since it gives a passive audience a tool to control the session, but in another it’s simply another distraction.

But I think we presenters/meeting leaders/speakers need to think harder, and throw out the old rule book.

I’ve tried to analyse why I as a teacher find it distracting. One student has been tapping away almost incessantly in class when I’ve been talking. And until recently I’ve had no way of telling whether she’s been writing a letter to Aunt Joan or IMing  or whether she’s so impressed with what I’m saying that she’s taking it down verbatim. But I’ve figured out the solution: just lob a few questions her way and see whether she’s flummoxed or in the flow.

The truth is that while it’s great to have everyone’s eyes on you when you’re talking, rapt fascination sculpting their features into a permanent O shape, those people are not taking notes. We don’t assume that people writing longhand are goofing off (although in my students days that was exactly what I was doing, writing lyrics) so shouldn’t we give laptop users the benefit of the doubt? I’d rather students had some record of what I was saying in class, even if it means they’re also checking email.

The bigger solution, of course, is to ditch the whole ‘presentation thing’ in favor of participation. I know my class are more attentive if they know I’m going to ask random questions of them. An audience is going to be more attentive if the speaker is not merely droning on but offering a compelling performance and engaging them as much as possible. A meeting leader is going to have the attention of the room if s/he doesn’t waste their valuable day giving some PR schtick but keeps it short and genuinely meets the other participant, rather than lectures them.

In short, the onus is always on the person who leads the meeting/class/conference to engage the participants. It’s not rocket science to figure out that all the laptops will clamp tightly shut if the meeting is so absorbing and lively that participants don’t want to miss a second of it, and feel their voice is being heard. And the teacher/presenter/meeting leader should make sure that there’s a decent record of the meeting so those who participate aren’t punished because they haven’t had a chance to take notes.

Laptops have been around long enough for us to have figured out a better way of absorbing them into our workflow. Campuses now have power outlets and lots of tables where students can work on their laptops. This is great to see (and I find it a tad strange that some lecture rooms don’t have the same deal.) These students are used to doing stuff on their laptops, and they’ll enter the workforce with the same mentality. We should be encouraging this. We need to figure out ways to work with this, not against it.

No Laptops Allowed! A New Trend?

Why Reporters Hate PR Professionals

By | November 22, 2011

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Peter Shankman recently told the story of how lazy/dumb/thoughtless PR types can be when he forwards a journalist request and gets mostly lame and irrelevant replies. His conclusion:

Is this what the agencies are teaching their employees to do?

If it is, reporters have every right to hate public relations professionals.

We’re not doing our job.

At best, we’re an industry that relies on hope, and not skill, on the off chance that we’ll catch a break.

We’ve become an industry of posers, hoping that we’ll get through another day without being exposed as a fraud.

Peter’s response to this industry-wide problem was to set up a Facebook group. Now that’s gotten too large he’s set up a website and list, to which PR and industry types can subscribe. Peter will post journalist queries to the list. He tags on an excellent proviso: 

By joining this list, just promise me and yourself that you’ll ask yourself before you send a response: Is this response really on target? Is this response really going to help the journalist, or is this just a BS way for me to get my client in front of the reporter? If you have to think for more than three seconds, chances are, you shouldn’t send the response.

It’ll be interesting to see how this pans out. Sadly, I suspect many PR types don’t really care about relevance or blowing it with a reporter by making an irrelevant pitch; they just want to be able to add another number to their report. As Phil Gomes of Edelman points out, ProfNet owns this field but their usefulness has dropped off in recent years. There’s plenty of room for more and better players. 

(Vaguely related vent: I got another one of those emails with a subject line “May I call you on this?” this morning. How useful is that? Does it give me any idea of whether it’s relevant and interesting to me? That I now have to read the contents of the email to get a clue isn’t going to endear me to you. That you are so keen to phone me tells me you’re a high maintenance PR contact I don’t want to waste time with. I take great joy in sending an empty email with the subject line “No” to these emails. And I add their domain to my “PR spam” filter. I know, it’s harsh, but life’s too short.) 

The home of Peter Shankman – Shankman.com

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