(See a more recent post on this for an update. ZoneAlarm no longer has this ‘feature’.)
I’m a big fan, and user, of ZoneAlarm firewalls. Their interface is clean, clear and I like the system tray icon which doubles as a traffic monitor. But sometimes they do things that don’t, in my view, help educate and simplify things for the ordinary user. After all, Internet security is already baffling enough.
I use the free version of ZoneAlarm firewall and usually it works fine and unobtrusively. But just now I got a popup window like this:
At first glance it looks like an ordinary update reminder, which would be fine. But it’s not. It seems to suggest, to the casual user, that something bad is happening to your computer. To the more experienced user it looks like one of those naff anti-spyware ads that appear on websites with a faux Windows-dialog suggesting you’re infected with spyware. (Notice there’s no option along the lines of ‘Never remind or show me this popup again. I have enough on my plate, thanks.’)
Click on ‘update now’ and you’re taken, surprise surprise, to a ZoneAlarm promotions page. To be fair to ZoneAlarm, if you’re running IE a scan will kick in (it won’t if you’re using Opera, Netscape or Mozilla as it’s an ActiveX application). Once spyware is detected, it’s not quite clear what you’re supposed to do next. Click on a ‘Remove Spyware Now’ link and you’re faced with a pop-up link pitching a ‘featured bundle’ of ZoneAlarm Internet Security Suite and TurboBackup for $50. Click on a red button marked ‘REMOVE SPYWARE with ZoneAlarm’ and you’re taken to the same pop-up (Yes, they seem to somehow get around the builtin IE popup blocker.) As far as I can see there is no other way to remove the alleged spyware.
This is all, I believe, part of ZoneAlarm’s new product, ZoneAlarm Anti-Spyware, which it launched recently. I just wish that ZoneAlarm, which I’ve had quarrels with before, didn’t stoop to such befuddling scare tactics to tout a new product.