Carrier IQ Bits and Pieces

Some background about Carrier IQ before the hullabaloo started.

  • People had found about this before
  • Some in the industry questioned why such an expensive solution for a relatively simple problem
  • Data was available to ‘market researchers’
  • Software was installed on modems too
  • A lot of carriers were involved

This is not new. Several people have pointed this out before. This from December 2010: xda-developers – View Single Post – **warning** you can get your phone to a unrecoverable state:

On whether or not it’s possible for Sprint to dig up data after a complete Odin wipe may be debatable, but I lean toward supporting the “yes, they can” side. Sprint has been, for – as far as I can tell – a while, since the Moment at least, been including Carrier IQ in Android ROMs. Carrier IQ – which you can get more info on here (browse around there) is highly invasive, to the level of being spyware. It tracks signal data, application usage, and much else – its services and libraries are tied deeply into the system, to the point that killing just the client (not the server) will destroy the battery meter.

And this, even earlier, from a potential rival: Carrier IQ: Mobile Service Intelligence ?’s – DeadZones.com. They point out that Carrier IQ is very expensive, and has raised a lot of money, for something that is supposedly very simple (finding dropout zones). Commenters point out the pitfalls (lower battery life, data in the hands of faceless corporations):

I did not give consent for this and see the use of such software unethical. I can see no positive effect this can have for the end user. I can see many scenarios in which these corporations could heinously profit from it, though.

Back in 2008, it could claim, according to Company 2008: FierceWireless, Fierce 15 – FierceWireless, that

Carrier IQ’s client list includes Sprint and Sierra Wireless. CEO Quinlivan says the firm works with at least seven of the top 10 major OEMs. Look for the firm to increase its scale in the coming year through more vendor and carrier deals.

Huawei is a customer, not only for handsets, but also for modems: Huawei to Embed Network Diagnostic Tools into 3G Modems in 2009 says:

Announcing the partnership, Carrier IQ CEO, Mark Quinlivan, said: “These new cards will make for smoother delivery of Mobile Data services, improvements in Customer Care services, identification of network coverage gaps and increased awareness of actual user behavior.”

This from Sept 2010 Carrier IQ Powers Android Platform with Mobile Service Intelligence makes clear a number of things.

Experience = behavior for Carrier IQ, so this is not just about logging dropouts:

On-device measurement of the mobile user experience is the key to better understanding user behavior and ultimately optimizing product offerings to match market demands.

This data was not just available to the telcos. The press release also includes an unlikely end-user:

Carrier IQ enables mobile operators, device manufacturers, application developers and market researchers to improve their offerings based on direct insight into the customer experience.

As of last year, 12 leading vendors were using Carrier IQ:

Deployed on over 90M devices from 12 leading vendors worldwide, Carrier IQ is the leading provider of Mobile Service Intelligence solutions that use mobile devices to provide detailed metrics in a highly secure environment.

The Online Dutch Auction

Good piece by my old friend Rani about how online auctions work in Singapore: 

When I tried to sell my xda II online, I was surprised to find out that the logic of online auction is almost totally different in Singapore. At first, I tried to sell my xda II in Singapore Pocket PC user group (PPCSG). However, I can say that, although PPCSG market place forum is a great place to buy stuff, it is not a great place to sell stuff. People from the forum would mercilessly bargain 40-50% from the initial price. Having been unable to sell my xda II with a good price in PPCSG, I looked for other alternatives.

Enter auctions sites, namely, Yahoo Auctions Singapore and ebay Singapore. And I was surprised to find out that… nobody bids on those auctions sites. It was not long until I find out the unwritten rules of the online auction game in Singapore, which is totally different from my experience doing online auction in the US and UK.

Basically it’s like a reverse auction: Put your highest price as the opening bid, and wait for folk to call you with lower bids. Then you just seal the deal over the phone. I wonder how true this is elsewhere? And I wonder, too, whether Rani’s suggestion that eBay and co actually build the capability for reverse auctions into their software, so that in places like Singapore, people actually use their services?