Building Social Quirks Into Design

At my Mum’s house, and my childhood home, we have this quirk in the kitchen where the dish washer door comes down and pretty much blocks the kitchen entrance. To a designer, or someone carrying a heavy tray past, this might seem like a flaw. I’ve realised it’s not, and that designers, if they’re not already, should consider this kind of thing a feature they should intentionally include in kitchens, or indeed anything. Let me explain.

That bottleneck has created some interesting moments in our family history. Nothing major, but nothing brings people together like having to negotiate a hazard. Folk have to give way; folk have to pass trays over; folk have to try to keep the dish washer door shut. Dogs get stuck; people learn to sidle past each other; people meet in the bottleneck and fall in love. (Well, OK, not the last bit, but you get my drift. In short: A design flaw creates an interpersonal space that helps to bring people together in a quirky way.

So good kitchens (and good design) should not just be about function, form and beauty. They should include quirks, annoyances, absurdities — elements that somehow precipitate social interaction, or at least force users to behave a little differently. I wonder how many times an awkward relationship or bit of family distance was altered for the better by that bottleneck next to our dish washer.

23. December 2004 by jeremy
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