Google Talk as a Contact Database

By | December 30, 2011

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(This is a shorter version of a longer post at my sister blog, ten minut.es, which take a 10 minute look at new and old products, services and websites.)

One of the most undersung corners of the Google empire, in my view, is Google Talk, the search giant’s chat application (non Windows users can launch its gadget browser version.)

For one thing, it’s so uncluttered it makes every other chat application look like the aftermath of Christmas dinner. It’s smooth, fast and the sound quality is good. But what I think it’s best for are the features that aren’t really features. (Most of these won’t be useful if you don’t use Gmail.)

For example, searching for a contact’s email address is faster in GTalk than other applications I can find. Outlook is so slow it’s horrible and Google Desktop won’t really help you since the email address you’re looking for, if it appears at all, will be via an email address or something, even if you’ve set Google Desktop to index your contacts:

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Google Talk does this much better. So long as you’ve selected the Add people I communicate with often to my Friends List (Settings/General)

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GoogleTalk will add these names to its list, so that when you start typing their name in the search line their names will appear below, even if they’re not a Google Talk user:

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Move your mouse over one of the entries and their contact details will appear:

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Clicking on the email address (in blue) will either create a new message in Gmail or a new message in your default email client, depending on whether you’ve selected Open Gmail when I click on email links or not in your Settings:

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Now you have a quick way of scouring your contact book and creating emails. It’s possibly only marginally quicker than clicking on Compose Mail in Gmail, but I find Google Talk so fast it works well for me.

I feel Google could go further with this. What I’d love is if it could include in its search not just names but towns and other fields stored in your Gmail contact database. If I could quickly trawl through all my Gmail contacts for specific interests (who should I chat to about satellites and medical emergencies, for example) Google Talk would become a sort of first stop for organising my otherwise untamable contact list. (At the moment the best solution for this is my old favorite, PersonalBrain, which I’ve written about before.)

It’s not perfect, by any means. The built-in Chat within Gmail seems to have features that aren’t replicated in Google Talk, which would make this a better tool. Allowing you to include your AIM contacts inside Chat is one (unless I’m much mistaken this won’t work in Google Talk). The other is that when you add extra detail to your address book in Gmail — adding a photo, say — this information appears nicely inside the Gmail Chat:

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but not in Google Talk:

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I’d like to see Google improve on this.

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Stumbling Into the Future

By | November 22, 2011

Listening to Mark Anderson’s predictions for the coming year on the BBC World Service with Peter Day. A lot of his stuff is spot on, and what I’ve been thinking (a lot less coherently):

  • Small portable computers — he’s talking about the Samsung Q1, but he could also be talking about the Nokia N95 of the Asus Eee PC. He says that there’s research showing a 7″ x 9″ screen is the optimum size for users to absorb and handle information. I haven’t seen that, but I think there’s definitely a sweet spot there, at least for users on the road (where we tend not to need to handle large amounts of data, instead focusing on what’s next up the pipe — that meeting, that story, whatever. What I think will be most interesting, though, is when the screen can adapt to the situation or environment — a foldable screen that can fit your seat size, expanding when you need it to something much bigger. 
  • Revolt by users over privacy issues. I think ex-Microsoft blogger Robert Scoble, as ever, is through his dabbling with a Plaxo screen-scraping tool, finding out before the rest of us that what we thought was our data, isn’t. (This isn’t strictly true; Facebook does allow you to export your friends’ data via a third party app called FriendCSV.) Anderson’s point was that people don’t like things like Facebook’s Beacon, which monitored users’ activity on participating websites, but I think bigger will be people’s growing realisation that all the time they’ve spent on Facebook isn’t easily transferable. 
  • Pervasive Internet: It won’t be a big thing. It’ll just be there, a place where we store and find stuff. A key element in this is flat rates for cellular data. It’s beginning to happen, but I still get a real shock when I see my cellphone bill. Speed is also an issue.

Of course, he said all this much better, and understands the wider context (oil prices, that kind of thing). But it’s good to know someone who charges $600 for a newsletter to the likes of Bill Gates isn’t that far off in his thinking from a minnow like me.

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Heathrow’s Old Windows

By | November 22, 2011

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Snapped this on my way to Gate 1 at Heathrow’s Terminal 3. I know the London hub has its problems, but I didn’t realise one of them was that its passenger information system — or at least part of it — was running on Windows 95, a 12-year old operating system that has not been supported by Microsoft since 2001.

Does it matter that flight information is being run on a system that Microsoft not only no longer sells, but it no longer supports?

I guess not, in some ways. Who cares, if it’s still working? (Well, in the case above, where one screen is in permanent ‘shutdown’ mode, and the other seems to be in permanent ‘boot’ mode, leaving me waiting patiently in the hope of getting some flight information, I guess I do.)

But how about security? If a software manufacturer no longer supports a product, it doesn’t just mean their helpdesk is no longer taking calls from baffled customers. It also means they’re not pushing out updates to the software that solve problems like the one above, or security patches to cover holes bad guys have found in the software.

This bit is more worrying. If a bad guy knows that Heathrow is using Windows 95 for some of its operations (and I guess he does now) it should be pretty easy to find a way in. While not many people use the software anymore (I couldn’t find any surveys on this, but anecdotally there don’t seem to be many folk out there using it), new vulnerabilities are appearing that affect both newer and older versions of Windows. So while XP users might get a patch, Windows 95, 98 and Me users won’t.

Anyway, I caught my flight OK. So maybe there’s nothing to worry about. Apart from realising that an airport I entrust my life to a few times a year is relying on software that, when first launched, didn’t even support Internet access.

Keys to the Kingdom

By | November 22, 2011

In this week’s Loose Wire Service column (which runs in print publications, more here), I write about those unsung heroes of productivity: programs that store globs of text for you so you don’t have to keep typing the same thing.

Last time I talked about how the keyboard is often a quicker way to launch programs and open files than the mouse. It’s just a question of knowing how. This time around I’d like to take the idea a step further: using the keyboard to cut down your usage of the keyboard.

A lot of what we type is the same: Our name. Our address. Thank you letters to Aunt Gertrude. Disclaimers. These are all tasks we could outsource. But to whom?

Well, it depends a bit on what you’re doing. If you’re working in something like Microsoft Word, you’ll find that there are features that let you insert chunks of text just by hitting a couple of keys. While this used to be straightforward enough in earlier versions of Word but it’s gotten more complicated in the latest version.

In fact, the feature is not included; you need to add it to the toolbar at the top of the Microsoft Word window (the program’s help will tell you how.) Once that’s done, though, it’s straightforward enough. Just select the text (and any graphics) you want to reproduce, and then hit the autotext button. Give the selection a name, and next time you want to insert it, just click on the autotext button and then the name of the saved text.

Microsoft, however, clearly don’t consider this an important feature, since they’ve dropped the best bit: being able to recall — i.e., insert — the text by not leaving the keyboard. This used to be done by assigning the block of text a keystroke code — dc, for example, to insert a standard disclaimer text — and then typing it and hitting Enter. Word 2007 won’t let you do that. (OpenOffice’s free office suite will, but the feature is not particularly easy to figure out, so I wouldn’t recommend it.)

The problem with doing this is that any text you save can only be retrieved inside the program itself. Which makes it less of a time-saver and more of a time-waster. So if you’re writing an email, for example, you can’t access the text you stored in Microsoft Word. A better solution is to use a program that will insert text wherever you are.

This is where I’d recommend something called Texter, a free program created by the website Lifehacker (itself well worth a visit). Once installed, the software sits in your system tray (the bottom right hand corner of the screen) until you either double click or right click on the icon.

Adding text is straightforward: Just select the text you want to save, add a “hotstring” the keystrokes you want to use to recall it (dc, for example), and then the “trigger” — the key you hit after the hotstring to insert the text (you have the choice of Enter, Tab, Space or, none — meaning your saved text will be inserted straightaway.

Texter works well — and has lots of extra features you can explore. It won’t handle large blocks of text, however: It’s best for small bits of oft-typed text, like a note to typesetters to convert text to italics, or a sign-off (Best regards, Humphrey”).

A more powerful, and commercially minded, alternative is something called ActiveWords ($50), which allows you to do a lot more. (Think of it as developing macros for the less techy of us. Macros are scripts which automate oft-repeated functions or series of functions, like opening an email and replying to it, or selecting a word and then having your browser automatically look up the word on Google.)

ActiveWords also lets you do what I was talking about in my last column — assigning shortcuts to launching programs or opening files. It’s a wonderful piece of software and, if used well, removes the need to ever force your fingers to leave the keyboard. But it’s not worth getting unless you plan to make major changes to the way you work.

I use it for loading files buried in distant folders and for template text I sent to PR companies (though never readers; you get only my full un-scripted attention. Promise.), for inserting phone numbers (I can never remember my phone numbers for some reason) and addresses, as well as for more ambitious tasks like moving text from one program to another.

I’d suggest you start out with Texter and start building a list of the words, sentences or other text that you find yourself typing a lot. If you’re really getting into it a tryout of ActiveWords might be on the cards (the trial is for 60 days, rather than the usual 30; a smart move, since it might take you that long to really appreciate its power.)

A word of warning: Don’t put anything sacred or secret in one of your text strings in any of these programs. It’s tempting to store passwords and bank account numbers and other hard-to-remember and sensitive data.

If you’re looking for something that does that, you might want to check out RoboForm ($30) that can memorize passwords, fill in registration forms quickly and will encrypt your data. RoboForm will work in Internet Explorer and Firefox (Opera, another browser I must have recommended in the past because my wife uses it religiously, isn’t mentioned.)

The trick with these programs is not to dedicate a day to inserting lots of text strings you may never use, but to look over your own shoulder as you work and notice what text you type a lot of. Then get into the habit of saving that in whichever program you decide to use, and assigning a keystroke combination that makes sense to you and will be easy to remember. I guarantee you’ll save yourself time. You may even write more letters to Aunt Gertrude. I know she’d like that.

The Jakarta Post – The Journal of Indonesia Today

My Favorite Christmas Present

By | November 22, 2011

  My favorite Christmas present 
  Originally uploaded by Loose Wire.

It’s been a quiet but happy Christmas and I must confess I actually bought this for myself, but I love it: a small wind-up radio/torch. There’s not much call for the torch around here, but I love the sound, the feel and the low carbon footprint this little gizmo brings. Can there be anything more satisfying than cranking a handle to listen to the radio?  Plus, there’s nothing quite like listening to BBC Radio 4 at breakfast.