A BBC piece I did on how to complain about service without looking like you’re out for a freebie.
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Jeremy Wagstaff: ex Reuters/BBC/WSJ etc. Now consulting and writing. Blogging here since 2001
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It’s just disgusting! So far, personnally, I had good experience with hotels, except for one hotel in Madrid with cockroaches (but it was a cheap one) and another one in Florence smelling, in spite of the price…