Plaxo, the software and service that lets you update your contact details with others — and lets them update theirs with you — automatically, is now available for Mac. A press release issued today (thanks, Joseph) says the move “represents a major step toward the company’s vision to offer the first truly universal personal contact management service, accessible on any platform, email client, browser, or mobile device.”
This is an interesting way of putting it. Plaxo has weathered the criticism about privacy concerns — some of them from this humble blog, despite my support for the service as a whole — to expand beyond Microsoft Outlook to America Online, Mozilla Thunderbird, and Outlook Express. Users can also import contacts from their Netscape, Palm, Yahoo! Mail, and Hotmail accounts.
Like a lot of folk I’m torn over a service like this. On the one hand I can see the obvious benefits: Who better to update the contacts in your address book than the contacts themselves? But on the other hand, how many of the contacts in your address book would be happy that the information is being stored on some company server somewhere, without their knowledge or consent? Then again, that last sentence looks less problematic than it did a year or so back. We’ve heard so many cautionary tales about private data getting lost, stolen or abused maybe we think this kind of thing isn’t important. Now, perhaps, we realise that Plaxo is not really the problem here. The problem lies in those companies deliberating collecting data on individuals, whether they’re ordinary Joes like you and me, or members of the CIA, as the Chicago Tribune recently discovered by searching a commercial online data service.
But I’m not sure that’s the case. The bottom line is complex: We should be as careful with other people’s data as we are with our own. If we don’t want a company to keep details of us we shouldn’t keep details of other people online. Of course, this refers as much to any web-based application or storage tool or networking site.