Tag Archives: utilizing speech recognition technology

‘Say ‘Five’ After The Tone If You Want To Curse One Of Our Customer Service Computers’

By | February 13, 2004

The good news: We don’t have to use those silly touch-tone menus anymore when we call our friendly utility. Now we can speak to a real computer. A report by Chartwell, an industry research service, says that more and more utilities “are implementing or investigating speech recognition for their interactive voice response units, and advocates say the technology has… Read More »