Hoodwinked By Another Plaxo

Another embarrassing morning. Last night I tried out a new contacts/social networks program called ZeroDegrees, which promises to ‘connect you with the people you really need to reach through the people you already know’ etc etc. A sort of cross between Plaxo and LinkedIn.

The software installs into Outlook and one or two other email clients. It then mines your contact list, uploads it to ZeroDegrees’ server, while offering all sorts of reassurances that nothing will be sent out without your sayso (‘Your contacts are secure. They are always your private information and in your control. ZeroDegrees will never send email to your contacts (unless you invite them).’) Sounds like these guys have learned the three Plaxo Lessons: Privacy, security and privacy.

Er, no they haven’t. And neither have I. Click on the Outlook toolbar button called ZeroDegrees and you get one button ‘Build Your Network.’ Nothing more. Click on that and you get a synchronisation page. It’s not really clear what’s being synchronised but you’re told that still nothing is being sent out, so you should relax and watch the sliding bar.

Well, actually, don’t. You should be thinking of aborting, if you can. Next you get two buttons: ‘Email invitations’ and ‘Not now’. The first time around I tried ‘Not now’, thinking I might explore the program a bit more. But there’s really nothing else to explore so I went back and clicked ‘Email invitations’, thinking, like latter versions of Plaxo, you would get a chance to select who you invited. You don’t: Click that button and every contact in your address book will get spammed, sorry invited.

Of course, I only realised this after it had started doing so — and even then all you see is a bit of traffic in your firewall icon, nothing more. When my suspicions were aroused, I force-closed Outlook (no cancel button on ZeroDegrees) in the hope I had stopped the deluge of 2000 emails before it had started. No such luck.

This morning I wake up to dozens of automated responses, ‘do I know you?’ emails and quizzical missives from old contacts, flames, friends and assorted contacts politely asking me if I’m mad. Of course, it’s lovely to hear from these folk, but mortifying to have spammed them, tried to get them to sign up for something I didn’t really sign up for myself, and to have basically done all the things I’ve been preaching against. Sorry, everyone.

The lesson here: No one seems to have learned The Plaxo Lessons:

  • Tell the user what is happening;
  • Let the user choose who they spam, sorry invite;
  • Let the user stop what is happening if they don’t like it;
  • Don’t mislead the user.

Amen. Now I have to write apologies to dozens of people upset by the spamming (maybe that’s what they mean by ZeroDegrees, as in very, very frosty response from friends and contacts?) On the plus side, I can spend the rest of the morning swapping updates with some old chums I haven’t been in touch with for a while.

My advice: Don’t get ZeroDegreed.

SpamBully Grows Up

A second version SpamBully, a Bayesian filter based spam fighter, has been released.

SpamBully 2.0 integrates into Outlook and Outlook Express and introduces some new features:

  • Email blocked based on the language of the email or the country of origin;
  • A link analyzer looks for spam by following links in an email and analyzing the web pages. Realtime Blackhole List integration continually checks for domains that are responsible for sending spam and automatically filters them from the Inbox;
  • Users can choose words and phrases they wish to allow or block from their Inbox;
  • Customizable languages, including English, Spanish, Italian, German, French, Russian, and Chinese.

These sound like good features. It’s a shame the product doesn’t work outside the Outlook world, but for those within it, it sounds like it’s worth a try. SpamBully 2.0 is free to try for 14 days. Single user licenses cost $30.

News: Outlook Ex-press? Or Look Out Ex, Press? Or Press Outlook, Ex?

 From the Do Microsoft Have Any Idea What They’re Doing? Dept comes another story about Microsoft products not quite gelling with reality. ZDNet Australia last week interviewed Microsoft Office product manager Dan Leach who said that Microsoft planned to halt development of Outlook Express, the email client that comes bundled with the browser Internet Explorer. Basically Microsoft seemed to hope everybody would upgrade to the Outlook collossus.
Fast forward two days, and scratch all that.

“I sat down with the Windows team today,” ZDNet quoted Leach as saying, ”and they tell me my comments were inaccurate. Outlook Express was in sustain engineering, but customers asked for continued improvement, and we are doing that. Microsoft will continue its innovation around the email experience in Windows.”

Leach was either on the beach too long, or customers were upset, or Bill intervened. Whatever, I’m overjoyed I’m still going to have ‘the email experience in Windows’, whatever that is. Still, I’d rather go for Courier, Pegasus, or even the email client in Opera. None are perfect, but they’re sturdy.

Column: search software

Loose Wire — Organize Me: Give us some software that really makes the information age meaningful

By Jeremy Wagstaff
from the 3 April 2003 edition of the Far Eastern Economic Review, (c) 2003, Dow Jones & Company, Inc.
Every time I visit a computer shop I get nostalgic for the dotcom boom. In those days people with money were throwing their cash at people with ideas, however silly, with interesting results. Sure, most of the ideas were so dumb they never saw the harsh light of day — or the harsh light of a business model — but at least some new stuff was appearing.

As I gaze over the software shelves nowadays, empty but for yet another minor update of word processors or system utilities and (admittedly rather cool) games, I wonder: What happened to software innovation? Where are all those great promises of what we could do with our computer beyond using it as a glorified typewriter or calculator?

Sure, folks can now do some interesting stuff with video, pictures and music, but is that what the information revolution was all about? I’ve got a tonne of stuff on my computer — letters, novels, memos, Chairman Mao-type thoughts, mortgage calculations — but what good is it if it just sits there, hidden behind arcane file names I’ll never remember, even under threat of torture? I fear the information revolution — at least on a personal level — has come and gone.

This is all very disappointing. I’d love to see our data made accessible for all sorts of imaginative things that make use of the power of our PCs. A program, say, that goes through all your e-mails and tells you, based on some fancy algorithm, how many Christmas cards you should send this year and to whom. A program that looks at your finances and, while you’re shopping for furniture, works out whether you need a second mortgage and finds the best one for you.

OK, I’m getting ahead of myself here. That we still can find something more easily on the Internet — or in the attic — than we can on our computer is a depressing reminder of how far we have to go. Indeed, in 1999 a small California start-up called Enfish produced the most revolutionary piece of software I’d seen in years — a search program called Tracker that allowed you to search rapidly and easily through everything on your computer. It was magical in its simplicity, elegant in its design, and suddenly made having a hard disk full of all your stuff a sensible idea.

If you could check in a flash what and when you last wrote to Aunt Edith, all the previous litigious letters to your tenants, the last time your country declared war on another country, life really suddenly could get a lot easier. The index would update itself while you were asleep, so you didn’t have to do anything beyond installing it. You could save complex searches with simple names, so that you could exclude letters about Aunt Edith from nosy Cousin Connie, or include only those that referred to her pet poodle Alfie but not to Phoebe the cat. It was fab. And as with all things fab, it didn’t last (the software, not the cat).

Well, that’s not strictly true. Enfish is still going, doing its best to convince a sceptical public that this kind of thing is actually useful. But in the meantime their subsequent software has never approached the quality of Tracker, which sadly won’t work with Microsoft’s most recent version of Windows XP, and that effectively renders it useless. But at least Enfish is hanging in there: Version six of its software ($100 for the basic product, from www.enfish.com) is released this week and to me it’s the closest the company has got to its old Tracker.

I can only guess why such a great idea hasn’t caught on. There’s no great learning curve involved: Once you’ve explained to users that Enfish is essentially a Google search engine for your computer, there’s not much more to say. Sadly Enfish is not yet a household word. But Enfish does have competition, and perhaps they’ll be more lucky.

One is the Australian company 80-20 Software, which has this month released version 3.0 of its 80-20 Retriever software ($50 from www.80-20.com). While previous versions of 80-20 Retriever will do pretty much what Enfish does — index your documents, e-mails and whatnot, let you search quickly through them — only this version lets you view the documents without having to launch the program you created them in (say, launching Microsoft Word to view a Word document). This is a vital feature, since you can quickly scroll through documents retrieved by your search, all in one place.

In fact, Retriever does a fine job but falls down, in my view, by trying too hard to integrate itself into Outlook, Microsoft’s calendar, contact and e-mail behemoth. My advice to 80-20: You’re nearly there, but drop the Outlook interface and just be yourself. It should be a stand-alone program.

Both are worth trying (Enfish Find and 80-20 Retriever can be downloaded and used for a month free). For the heavy lifters, I’d recommend dtSearch Desktop. Although a pricey $200 from dtSearch (www.dtsearch.com), this is a super-fast, super-reliable program that tells you a lot about what’s on your computer. By launching your search from a viewable index of words, you can see how many misspelled words you are missing in normal searches. The interface isn’t particularly friendly, but it’s a workhorse for the serious searcher. Now if only it could help me on my Christmas-card list.