The Privacy Myth

If there’s one myth that endures in this age of online participation, blogs, shared photo albums and Web 2.0, it’s that we’ve overcome our concerns about privacy. It sounds on the surface, logical: We must have gotten over this weird paranoia, or else why would we share so much online? Why would we bother about …

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‘Say ‘Five’ After The Tone If You Want To Curse One Of Our Customer Service Computers’

The good news: We don’t have to use those silly touch-tone menus anymore when we call our friendly utility. Now we can speak to a real computer. A report by Chartwell, an industry research service, says that more and more utilities “are implementing or investigating speech recognition for their interactive voice response units, and advocates say …

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