Why Hotels Should Avoid Social Media

By Jeremy Wagstaff (this is a copy of my column for newspapers) If The Wall Street Journal is to be believed—and as a former contributor I’ve no reason to doubt it—the best way to get decent hotel service these days is to tweet about how bad it is. And reading the piece made me realize …

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HSBC “Rgerts to Onform”

I’m always amazed at how much money companies sink into sparkling advertising and PR, but so little into ensuring the emails their staff send and receive reflect the same sheen. Especially when they call themselves the “world’s local bank”. Take this recent email exchange with HSBC. I’m a customer, and sometimes use their Premier lounge …

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The Periphery of the Brand

(Updated Dec 8 with comment from IKEA) I’m always amazed at how companies work really, really hard on their brand, and then blow it all on the periphery. The pictures here are taken from the Milton Keynes branch of IKEA, an otherwise wonderful store that caters to kids, has the usual IKEA range of stuff …

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When Technology Lets Us Down

(from tcbuzz’s flickr collection) Two recent events from the UK underlined how dangerous our dependence on technology can be. The soccer UEFA Cup final in Manchester was overshadowed by riots when one of the massive screens installed in the city for fans who didn’t have tickets broke down. And more recently, the inquest into the …

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Soccer 2.0

  Photo: The Offside In Soccer 1.0 the manager is king. But an Israeli football team is experimenting with a sort of crowd-sourcing, wisdom-of-the-Kop type approach, where fans monitor the game online and suggest starting line-up, tactics and substitutions. Reuters reports from Tel Aviv that “diehard football fan Moshe Hogeg was so upset when star …

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Bald-headed Britney and the Lost Art of Linking

I think we’ve missed a big trick with links. You know, those underlined words on a web page that take us somewhere else. They’ve been around a while now, so you’d think we’d have explored them a bit, built a little etiquette around them, what to do, what not to do when you link to …

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The Blog-Browsing Worker

Is blogging kept alive by office-bound shirkers? Some blogs get huge amounts of comments, which always makes me wonder: When do people actually find the time to write these things? I can understand folk adding a comment if it’s something work related, but if it’s a blog about soccer, this can hardly be considered vital …

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The World Cup Walls Come Down

The more I see and read about the “sponsorship” behind the World Cup the more appalled I am. Ever since I heard that MasterCard (briefly) exerted a monopoly over buying tickets to the finals with a credit card, and men were told to take off their lederhosen, I realised that although it claims to, sponsorship …

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Turning Back the Telecommuting Tide

Good piece in the MercuryNews.com on HP’s decision to cut back on telecommuting: “HP believes bringing its information-technology employees together in the office will make them swifter and smarter. The decision shocked HP employees and surprised human resource management experts, who believe telecommuting is still a growing trend.” Speaking as a telecommuter still in his …

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A New Concept In Storage, Or Too Small To Matter?

It’s finally arrived: the USB flash drive that thinks it’s a floppy disk. It was like this: For years stuff — data, programs — was moved around via a floppy disk. First they were big 5” things, then they shrank to 3”. Iomega tried to win people over with ZIP drives but they never really penetrated …

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