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HSBC “Rgerts to Onform”

I’m always amazed at how much money companies sink into sparkling advertising and PR, but so little into ensuring the emails their staff send and receive reflect the same sheen. Especially when they call themselves the “world’s local bank”. Take this recent email exchange with HSBC. I’m a customer, and sometimes use their Premier lounge at Jakarta airport. I’m one of those annoying people who make a point of submitting comments to companies about my experience, even if they’re not solicited. A few months back I was impressed enough with the Jakarta lounge to send an email to a generic customer relations email address IContinue readingHSBC “Rgerts to Onform”

Where Did That Email Come From?

An interesting new tool from the guys behind the controversial DidTheyReadIt?: LocationMail. (For some posts on DidTheyReadIt, check out here, here, here and here.) LocationMail tells you where e-mail was sent from. It uses the most accurate data in the world to analyze your e-mail, trace it, and look up where the sender was when the message was sent. Find out where your friend was when she e-mailed you, or where a business contact is really writing from. LocationMail integrates seamlessly into Outlook or Outlook Express; once installed, it shows you location information next to each message. LocationMail shows the City, State, Country, Company, ISP, and ConnectionContinue readingWhere Did That Email Come From?

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