Tag Archives: Internet-based telephone service

VoIP and 911

An interesting case in Texas that highlights the weak spot in the whole VoIP thing:  Net Phone Firm Vonage Sued Over 911 Access, reports the LA Times:

As two gunmen forced their way into her Houston home Feb. 2, Sosamma John yelled to her daughter, Joyce, to call the police. Joyce ran upstairs, grabbed the phone and dialed 911. Instead of getting a police dispatcher, the frantic teen got a recording telling her that 911 wasn’t available from the family’s phone.
Joyce escaped the house to call from a neighbor’s — but not before the gunmen had shot her parents and fled.

On Tuesday, the state of Texas sued Vonage Holdings Corp., the nation’s largest Internet-based phone service provider, for allegedly failing to make clear that 911 calls weren’t included in a basic subscription.

The lawsuit highlights a challenge for the exploding business of Internet-based telephone service: Consumers attracted by the cheap rates may be giving up full access to emergency operators.

It also shows Internet phone companies and federal regulators, who are taking a hands-off approach to so-called voice over Internet protocol service, that state authorities are willing to step in with consumer-protection laws at their disposal.

It’s hard to imagine that VoIP services couldn’t provide some sort of emergency access, so perhaps this might be a blip. Or else it’s the thin end of a regulatory wedge that makes the whole cheap phone call thing a flash in the pan.