Why Hotels Should Avoid Social Media

By Jeremy Wagstaff (this is a copy of my column for newspapers) If The Wall Street Journal is to be believed—and as a former contributor I’ve no reason to doubt it—the best way to get decent hotel service these days is to tweet about how bad it is. And reading the piece made me realize …

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The Revolution That Keeps, Well, Revolving

It’s interesting to watch how quickly our Web 2.0 tools are changing, changing us, changing the way we communicate, and being changed by us. And how each step feels like a revolution, and yet, usually, isn’t. The latest thing is Twitter 2.0, as I would call it. Nothing has actually changed in the software, but …

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Computers: Right Back Where We Started

A lot of my time is spent writing for and talking to people for whom the computer remains a scary beast that is best kept at arm’s length, or, better, in a closet. I feel for these people because I’m not naturally a techie myself. I failed science and math in school and almost certainly …

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User Determined Computing

I’m not sure it’s a new phenomenon, but Accenture reckons it is: employees are more tech savvy than the companies they work for and are demanding their workplace catches up. A new study by Accenture to be released next week (no link available yet; based on a PR pitch that mentions no embargo) will say …

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More on Veronica and Fake Flirting

Courtesy of ABC Australia IT guru Paul Wallbank, the source of my chat with Veronica Sexy may have been discovered: an automated sex talk service called CyberLover.ru. Paul points to this story from Conor Sweeney of Moscow’s Reuters bureau: A Russian website called CyberLover.ru is advertising a software tool that, it says, can simulate flirtatious …

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Technology and Getting A Life

Why do I like technology? Well, I don’t, actually. I think back wistfully do the days before computers and my love affair with the typewriter and my newspaper cuttings library (which I still have, weirdly.) But technology isn’t going away, so rejecting it is a bit like rejecting clothing. But if I was being honest, …

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The Future of the Interview

There’s been a lot of talk about whether interviewees should insist on email interviews with journalists, to avoid their being misquoted, quoted out of context, ambushed with a question they were not ready for or whether an interview took place at all. In short, the likes of Jeff Jarvis of Buzzmachine believe that journalists have …

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LOL? Not If You’re Dating By SMS

Technology can be a dangerous place for relationships. You’ve really got to know your lingo. And stay up to date with it. From this morning’s Sunday Jakarta Post (afraid this piece is not available online, but the Web site is here), which always has an amusing column at the bottom of the first page, we …

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Phone as Beacon

The idea that your cellphone may become a beacon of your availability took one small step closer yesterday, although you’d be forgiven for not noticing amid all the post-turkey bloat. The theory is this. Cellphones have gotten smarter, but they still miss one vital ingredient that computer users have had for years: presence. Anyone using …

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