What Price Tranquility?

It struck me, as I lay on a chaise longue at the Conrad Bali trying to filter out the drone of the jetskis, that hotels are selling a complicated product. My wife, for example, loves the clean, crisp white sheets and thick feather pillows of a king-size bed. Others go for the food, some for …

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How Reliable Is Google Maps?

Was looking for a Singapore hotel this morning on Google Maps, which would seem to be a good place to start, and was perturbed to find it flagged in five different places, most of them several streets apart (above). These are all links from companies advertising rooms. So you’d think they would try to get …

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The Hotel Wi-Fi Pit

I’ve never had a really good experience with hotel Wi-Fi. The connections are slow, inconsistent and quite often just not there. Seems like I’m not the only one. Why is this? And why do hotels persist with offering only wireless when most of them are fully equipped with cable outlets too? How can you tell …

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Hotel Complaints, Blackmail and Bribery

Why is it that big chains in the service industry assume that when you write to them complaining about something that you’re just out for a freebie? The thinking seems to go: this person is trying to blackmail us. So bribe them. Case in point: Just got back from a weekend at five-star hotel in …

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