Customer Abuse in Exotic Locales, Part I

HP have long been fighting a battle against refill cartridges, especially in my part of the world. But I think they’re going too far in this case — abusing customers and damaging their credibility and brand in the process.   Recently I received spam in my inbox from the website www.hporiginalsupplies.com, in Indonesian, inviting me to the HP …

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Turning Back the Telecommuting Tide

Good piece in the MercuryNews.com on HP’s decision to cut back on telecommuting: “HP believes bringing its information-technology employees together in the office will make them swifter and smarter. The decision shocked HP employees and surprised human resource management experts, who believe telecommuting is still a growing trend.” Speaking as a telecommuter still in his …

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This week’s column – Must Our Machines Die?

This week’s Loose Wire column is about obsolescence: IT’S BEEN one of those weeks when everything technical seems to have died on me. My Canon computer scanner started burping when I tried to scan in my bank statements, possibly because it couldn’t believe the overdraft charges I was facing. Then two of my label writers …

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View: Why Are Printers So Tricky?

 I’ve written before about how printer manufacturers gouge us by selling us cheap printers but expensive cartridges. But either I’m missing something or these guys won’t stop at anything to make a bit more cash: I noticed for the first time yesterday that, with my HP DeskJet 640c, if I change the settings to print …

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News: One Victory For Ink Jet Companies

 Somewhat bizarre ruling from a U.S. jury in favour of what I think are some rather dodgy practices on behalf of printer manufacturer HP. The Herald-Sun reports that the jury concluded that the average consumer purchasing a Hewlett-Packard printer did not expect that the cartridges provided with the printers would be the same as full …

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News: HP Means HapPy

 HP have gone crazy, announcing “a strategy to radically simplify technology to help people “enjoy more” – a move that extends HP’s leadership in imaging, printing and home computing into the fast-growing digital photography and entertainment markets.”     As part of this, they unveiled more than 100 consumer products including a see-through vertical scanner, …

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Site: PDA Reviews

  Interesting new website from BargainSpots.com, Inc., “a company devoted to helping consumers make informed decisions before buying handheld/wireless computing devices”: PDAReviewSpot.com.     The site provides links to written reviews and price comparisons of the latest models of mobile computing devices by such manufacturers as Palm, Hewlett-Packard, Handspring, Sony, and Toshiba, among others.