Inside the Web of Things

This is a slightly longer version of a piece I’ve recorded for the BBC World Service I’ve long dreamed of an Internet of things, where all the stuff in my life speaks to each other instead of me having to the talking. The vision is relatively simple: each gadget is assigned an Internet address and …

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‘Say ‘Five’ After The Tone If You Want To Curse One Of Our Customer Service Computers’

The good news: We don’t have to use those silly touch-tone menus anymore when we call our friendly utility. Now we can speak to a real computer. A report by Chartwell, an industry research service, says that more and more utilities “are implementing or investigating speech recognition for their interactive voice response units, and advocates say …

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